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From Taz Kwok.

South Star Fence LLC
South Star Fence LLC
I do not normally like to write consumer reviews but it is necessary for me to communicate my thoughts to concerning consumers like you. For those who are about to spend top dollars on a housing project, please consider South Star Fence as your company. I just moved to a new construction home in Wilmington, DE a month ago. I was looking for a company that will build a quality fence at an affordable price. I have gotten quotes from four top companies in the tri-state area - Home Depot, Authority Fencing and two Amish fencing companies in Lancaster, PA. None of the quotes were nearly as attractive as the pricing for South Star Fence. When I first spoke to Lee (customer representative) a month ago, I was blown away by her customer service. She was very helpful in the process. She went over the procedures with me from start to finish, and she answered all my doubts and uncertainties over the phone. She had a very pleasant voice and tone, and she was never annoyed with my lingering questions. Even though I never met her, she was always smiling and giggling. She quickly scheduled a meeting with Senor Santos, who is the owner of the company. Mister Santos came out to my home along with his adorable grandson that Monday. He assessed my yard and provided an estimate literally at the spot. When I saw the affordable price, I was trying to control my excitement. I wanted to sign the contract right away but I wanted my lawyer to look over the sales agreement and consult with my extended family prior to signing the contract. In addition, I wanted to research the company to ensure that they have a proper license and insurance to do the work. Lee sent me all the necessary documents. I told Senor Santos to give me some time to review it and he was okay with it. I did not feel pressure at all during the entire process. Then I contacted Lee again the following day and told her that I would like to proceed with the project. I gave her my 50 % deposit in addition to a credit card fee about 100 dollars. Trust me, $100 is NOT a lot compared to the overall price of the project. You will be charged again for this credit card fee when you pay the remaining balance. The only down side about this is that they do not have financing as of now however, they are working on it so give them some time in the future. Anyway, Lee put me in the book right away for the workers to come out within ONE week! That is the fastest turn around time any company has given me. The other companies will tell you about 8 to 12 weeks. You may as well wait until Christmas. As promised, the workers came out and worked on my 1/4 acre of yard on Monday, March 21 and completed the project by Tuesday, March 22, 2022. There were a total of four chicos guapos. They were diligent workers and took only one lunch break during the entire process. My family and I came out and gave them water throughout the two days. They worked really hard to make my yard look super amazing! I will share more photos at a later time. I just want to craft out this review for those who have doubts about South Star Fence. Again, I normally do not like to write reviews, but South Star Fence is truly the best. Plus, the chicos guapos are a bonus!
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