RG Maintenance

In September of 2020, a self storage business I own was partially destroyed by a wildfire in Southern Oregon. This destruction included a gate control system that burned with the office building. I called RG Maintenance in October of 2020 to provide me an estimate to install a replacement system. Our communications were very friendly and we decided to move forward with the installation once power and internet could be restored. For reference, the provided estimate included a requirement for 2 techs and 2 days of work. When power and internet were finally restored and installation was ready to move forward, a single tech arrived on on March 16, 2021. The tech, Jake, was amazing and got the job done in less time than was quoted. Jake was a pleasure to work with and I have no complaint regarding his work. A final invoice was received today, March 19, still including pricing with 2 techs and accomodations. I requested RG Maintenance review the invoice to see if an adjustment could be made, since fewer techs were needed and delivered than what the original estimate required. RG Maintenance has refused to consider adjusting the invoice to reflect the reality of the install. They were willing to change the description of the line items though. What was originally quoted as ~$3500 for two techs and two days now reflects one tech at the same price. Andy's reasoning for this unwillingness to re-evaluate is that it was a set estimate, not an estimate for time and materials. If time and materials were not a factor, why specify a number of resources for a specific amount of time on the original estimate? The work was completed in a timely manner by Jake and is, thus far, without complaint. The billing practices of Andy's company, RG Maintenance, are perhaps questionable and I feel the need to warn potential customers from the difficult lesson learned by me.

We've been using RG Maintenance for 2+ years now. They've always been very responsive and the techs are very thorough when they're explaining problems and solutions. So happy that our recently installed "Night Time" exterior lights were installed a week in advance of when they said we should expect a tech to be out to the property. These lights help my girlfriend and I feel so much more safe at night time, when these exterior lights keep our stairway lit up all night. Thank you again! - Jonah (Manager at Storquest Self Storage)

I can’t say enough amazing things about RG! I am Ecstatic about them! They go above and beyond every time! 100% friendly , 100% knowledgeable , 100% helpful. Every step of the way they included me In their process! I do not want any other company at my business but them! I give this amazing company and especially these individuals Eric, Jake, Cory, and the other Jake a 100 stars! Highly recommended ! THANK YOU THANK YOU THANK YOU !

Eric is the smartest most personable man at RG maintenance. I have never had a problem he could not fix. And believe me he knows pretty much how to fix everything. The best part is that he listens to a challenged girl [ more than once] trying to explain mechanically what's wrong. And never gets snappy. Thanks Eric. Also I would like to know what the company does to recognize such an outstanding employee. Semper fi Eric..

I called in about my gate key pads not working and within a half hour Jake, and Eric showed up. got my key pads communicating with the computer, tested and double tested everything. They gave a detailed explanation of what went wrong and how to prevent it from happening again. very responsive, professional, knowledgeable, and courteous. A pleasure to do business with..