Tapps Electric

We were contracted by Mike Crisologo with Tapps electric to do some parking lot striping at a EV charging station in Rochester, wa. We scheduled the job, showed up to do the work, completed the work, sent a bill after completion of the work and are now more than 90 days delinquent on getting paid. I have reached out to there main office number several times with no answer. We got one return call saying they were having a company bbq and would be in touch Monday. After not getting a call back I reached back out to Mike who originally hired us and he said he was having issues with other contractors also not getting paid by Tapps electric. I was able to get ahold of their accounts payable person Shelly after Mike provided the number. At first contact she said the end of the year has been crazy and she is having a meeting with the investors on when I can get paid. This is wild considering we sent a bid with a (30) day net payment terms which is standard, got approval, did the work and sent the bill now 90 days later we need to wait for this investor meeting? We operate by paying our subs immediately once the works done. If it wasn’t in our payroll we could of discussed alternate terms prior to work or wait to hire till it was in the bank. I have now been being avoided by Shelly (accounts payable) where she doesn’t answer the phone but only sends an email to talk us down on pricing. As per our bid we charge 20% monthly when payment is negligent. Below is her email in response to my missed call and voicemail. “Hello, Apologies for the delay in payment. We are able to send a payment today for $xxxx if you can agree to wipe the interest, thank you for your consideration. Shelly Galbreth” why didn’t they just pay as soon as the invoice was sent to begin with? I will spread the word to all my people to not work with them. I’m amazed by the lack of communication and the no thanks for getting this work done in a crunch when weather was against us and we were out of season. We still haven’t been paid. And still haven’t got a call back. Very disappointed businesses operate like this.

First off, Im happy with the overall work from these folks and the pricing visibility and honesty they provide. But. What a company does when things don't go right is often more important telling than when everything goes right. Larenzo came out to troubleshoot a wire run as part of a larger job done by Tapps in February. There was no fuss by the company, just immediately scheduled a tech to come out and check their work. He was kind, curious, clean, and most of all, looked for the cause and addressed anything that could be the issue. He even made a plan for next steps if the problem keeps occurring. I'm very impressed with Larenzo and though I hope he doesn't have to come out again for this, I'm hoping he can be on my next work call. I'm impressed both with the company standing by their product and the tech's individual know how and customer service (Tapps. Please let Larenzo know!)

Pleasant experience from start to finish. The estimate person Jake was a master of his trade, able to chat the whole time and dial in the bid to a tee in no time. Came in at a lower price too. No surprises during the install because Jake took care with the details. Awesome job! Chase and Sam were my installers and both arrived a bit early ensuring a sharp 8 am start time. Both of them strive for perfection in all they do, making sure to take more time to get it right. Things get messy during these jobs, and the guys kept the vacuum going throughout the installation and took as long as it took to clean up after the job was done. I would highly recommend Tapps to anyone looking to get some electrical work done. Will be using them in the future, thanks for a job well done 👍🏻

Update: we have since decided to go with Tapps Electric for our electrical work and we are so happy! The original work was for a car charger installation. They did such an excellent job that we went ahead and used them to upgrade our generator circuit from 30a to 50a ! They are honest, on time friendly and have great follow up! Great team @ Tapps Electric! Chase from Tapps Electric came out to talk with us about an EV charger installation. Chase was on time, friendly and extremely knowledgeable and Honest. Chase did not try to 'upsell' us on unnecessary work as we had other business's attempt when quoting this same job. We have not made a decision as of now but I will update this review when we do decide. Right now Tapps is at the top of the list!

We just moved to Washington last year from California and have never needed a Heat Pump and didn’t have Air Conditioning. It was something we were told that we should get. Our new home however had many challenges to make it work. Dave and his team stepped right in and made it happen. From the beginning, Dave gave us his professional advice and walked us over what we needed to do. He even came out a second time before we made our decision on who to work with. Making sure we had everything figured out. His team showed up on time and totally prepared. Zachary and the team from Tapps showed totally professionalism and made the install work as planned. We couldn’t be happier. They get our seal of approval to work with! Thanks Tapps!