Connect Electrical Services

We had Desmond come by and give us an initial estimate to have an outlet reconnected to a different breaker on our third floor. He showed up and time and gave us a reasonable price for the work, which included re-patching and painting holes that would have to be cut out. The day of the work Desmond and his team got to work on rewiring the outlet to other breaker as planned. They had completed the initial work in a timely manner and the painter was scheduled to arrive a little later that day. To my surprise, I was actually charged less than what was originally planned since the scope of the work was less then they had anticipated. Now I do have to also state we did have to call them back twice because while they had tested the outlet before they left somehow the tools didn't catch a problem with wiring. They did come back promptly both times to end up repairing the issues (which did end up eating up the rest of the day). I am not removing a star for this slightly negative portion however, primarily because they were quick to come back to fix the issue and were very professional and apologetic. I also understand how confusing the wiring situation ended up being and was also confused as to how their testing tools were not able to catch the issues, so I am sympathetic to the missed issues. The one recommendation I do have from this experience is that it would be great to be able to reach the technicians directly instead of have to go through the office line to have them relay issues to technicians post installation. So despite the longer negative section, I would still recommend this company to anyone looking to get electrical work done, as from my experience the pricing was reasonable and honest, and the team was timely, professional and very respectful.

We chose Connect Electric to wire some ethernet throughout the house to the outside and they did a fantastic job. It deserved the time to write a review. This was the first time to use their service but it was a great experience. From back and forth communication with their office, Belle, Joy, and others were very kind and did their best to get the materials I requested for installation, and did their best to coordinate the date and time for installation. When the team showed up, they went straight to work. Very kind / curteous and warm hearted guys included Demond, Kevin, Joel, and Malcolm. Very kind to my family. They seemed experienced and familiar with their work, and they immediately understood all that was needed to be done. They were patient and skillful and were able to come up with solutions to get things the way I had desired it. They didn’t rush, and they took the time to make sure everything was just right, from start to finish. They swept away debris, put back the moldings/trim that had to be temporarily removed, and left the home in clean condition. Final cost was exactly as we had discussed beforehand. Overall a very professional job. Trustworthy. They will be my company of choice when I need electrical work. I recommend them, and I can only imagine you will have the same great experience. Thank you ! I pray that the Lord Jesus Christ bless them abundantly. - george and family

Very disappointed I have to leave this review. I am a major supporter of minority owned businesses. I specifically contracted with Connect Electric for this sole reason, even though they were almost $1k higher than other quotes I received. We moved into a new home in Midlothian in March 2023 and wanted to expand the landscape lighting. The existing model of lighting is Clarolux, which is a very high end brand. A 5w brass spotlight is approx. $200+. I specifically asked for an expansion quote for that model. I received a quote for 13 lights and installation from Connect Electric for $4,279. Even though the quote was almost $1k higher than other quotes, I went with Connect Electric due to them being minority owned. Bad decision. I immediately noticed the quality of the lighting was mediocre. The lamp covers kept coming off and the bulbs kept coming loose and the lights going out. I emailed and spoke with the office manager Joy several times asking for confirmation of the brand and model of the installed lights. She repeatedly dodged the question or flat out ignored it. Shame on me for trusting this firm and not demanding that the receipt detail the brand and model of the lighting being installed. I recently was able to confirm that the brand of lights Connect Electric installed WERE NOT Clarolux and appear to be an Amazon sold brand or something similar, called Volt Fat Boy, which can be purchased for $49/each. Essentially, I over paid for an inferior brand by approx. $2k and another $1k in labor. Feeling very sad, that a minority owned business would subscribe to such unethical business practices when it is so difficult for outstanding and ethical black owned companies to grow and thrive. I highly suggest avoiding Connect Electric or at a minimum, make sure that whatever is verbally agreed upon is documented in writing. The quality of the work was not bad. That said, be on guard when it comes to their business practices.

My experience with Connect Electric was all around terrific. Someone came out to my house for an assessment within 4 hours of me calling to request service. At their first visit, Demond did an efficient and thorough assessment of what I needed done. Demond not only was extremely knowledgeable about what I needed done, but he was also happy to share that knowledge with me. His explanations were terrific and greatly appreciated. After receiving a quote following the assessment, it was super easy to schedule an appointment. I was able to do this over the phone and through text which was super fast and easy. Demond and Okot came to do the work just a couple days later. They were both friendly, respectful, professional, and knowledgeable. They were in and out quickly and their work was superb. I am extremely happy with my experience with Connect! If you can, I'd highly recommend requesting to have Demond work on your home!

Hired Connect Electrical to install a Hunter ceiling fan in our master bedroom. The price was incredibly reasonable, they were communicative the entire time leading up to the service and the two technicians were prompt and did a quality job quickly. Will definately be using them again for future electrical work around the house. Update: We hired Connect to install a ceiling fan in our formal living room. The electrician, Kevin, let us know the glass globe was broken and gave us various options. He completed the install and let me know their drywall specialist, Moses, would be coming by to fix the sheetrock he needed to cut through to complete tge wiring. Moses showed up promptly in the afternoon and did an amazing job finishing the ceiling. My neighbor asked us who we used for the install and will probably be giving y'all a call soon.