Unity Power Services

TLDR: Charged us $550 to replace a single circuit breaker. Would never use them again. Contacted Unity Power Services (UPS) a few months back to have them install runs for a tankless water heater. Also had them re-run a 60A circuit from a not-used hot tub to a junction box under the house to prepare for a future relocation of the kitchen. Work was done well and priced fairly. A few days ago we switched from propane to a new induction stove and needed a 50A circuit for the new stove. I reached back out to UPS based on past performance and cost. Full Disclosure: Our mistake was not asking for a written estimate before agreeing to the work. We are honest people and based on the previous experience with them we didn't feel the need. We we contacted them we told them they could just move the 60A circuit from the junction box back a few feet and wire it into the stove. After that call we moved the existing propane stove out to make it easier for them and ensure they didn't have to deal with the propane part at all. Upon doing that we found a previous installation of a 60A circuit already in place. As a result, all that ended up being required was a swap out of a 60A circuit breaker with a 50A breaker, connect the 4 wires from the new plug into the new stove, plug it in, test it, and be done. All of that was done by UPS and the stove is working. In addition, when they went into the crawl space they noticed the existing wiring was hanging down so they stapled it up to the floor joists as per code. The run is less than 20' so I'm guessing between 12-20 staples total. They also noted that the receptacle was oriented in the vertical position near the floor and needed to be horizontal to clear the space in the new stove so they turned it sideways. That is the extent of the work performed, replace a circuit breaker, turn a receptacle sideways, and staple about a dozen-ish times. Here's the thing, they sent 2 people out and it took them 2 1/2 hours to do this work. The bill was approx $550.00! How it took 2 professionals 2 1/2 hours to do that is beyond me. It's a 30-60 minute job for one person. We called them and politely conveyed that we believed the cost to be excessive and thought an adjustment was in order. We asked why it took 2 electricians ("we always send 2"). We asked for clarification on the length of time it took ("we had to figure out what was going on and then we didn't have a 50A breaker on the truck so we had to go back to our office to get one") They they pointed out that they didn't charge us for the trip back to get supplies they didn't have as though they were doing us a favor. Again, they knew the job was to create a 50A circuit but they didn't bring a 50A circuit breaker? We were then told "I have 5 hours into this job so I don't see a need to do anything". Anyone can bill 5 hours. Just work slow. Not our issue his crew took a ridiculous amount of time to replace a circuit breaker. Or was it intentional? We will never know. Finally, we were told "you have already paid". This was the most insulting as it intimates "we have your money so we don't care". We ended the conversation relaying to them that we aren't the kind of people to sue but that they had lost a customer and a reference and in fact quite the opposite. To add insult to injury, they took our perfectly fine 60A breaker without asking. When I brought that up they didn't have the decency to apologize and offer to return it. Unbeknowst to them however is that we've decided to tear down the house and rebuild next spring. We were using these smaller projects to identify contractors that we will use for that build. And in this case, weed out ones like UPS. I would recommend not using this contractor. If you do, I hope our experience provides you with the information you need to not be taken advantage of as we feel we have been. Two stars because the stove is working.

I have used Unity Power twice, once for a simple line relocation, and the second for a major replacement of service with new line to an out building. Brian with Unity is a good man, careful, his crew are professional and maintain a clean work environment. What I like most, is the lack of short-cuts, everything is done correctly, beyond just "to code", and carefully. There are a huge bunch of electricians in the area, but Unity Power is a go to source for doing a job correctly the first time. No, they are not the cheapest contractor in the area, but I feel that when you are addressing an electrical system, you get what you pay for. There were a bunch of work delays brought on by Covid 19, and throughout, Brian always propmtly and honestly responded to all of my calls and texts.

2021: Brian set up appointments quickly and explained how they work. Omar and Francisco inspected the project and made a plan. Francisco and Michael did the work for a partial kitchen remodel and also replaced some fans and lights. All did an excellent job and were a pleasure to work with! 2022: Decided to remodel the rest of the kitchen. Brian2 inspected and made suggestions while Michael installed outside lights, Thomas worked to get the estimate where needed and Omar carried out the plan providing good tips and tweaks during install. Another excellent job! Recommend 100%

Had an issue I could not solve for all my youtube and google research I did. Set an appointment and the tech texted me to see if he could come by earlier. Very professional and communicative. Fixed the problem in less than an hour after I spend about 6 trying to figure it out myself. He also took the time to explain to me what was wrong and what I could trouble shoot in the future. Very reasonable rate and I will definitely be using them again when I am afraid I will either kill myself or, burn my house down when I get over my head electrically.

We recently purchased a new home, and needed an electrician to install new chandeliers, a ceiling fan, and some dimmers. A neighbor recommeneded Unity, and I was so glad they did. Calls were promptly returned, and they were able to add us to their schedule withing a few days. The techinicians arrived on time. They were very professional, and did a great job! ...all for a resonable rate!! I will be calling them for any future work, and highly recommend them to anybody who needs electrical services performed.