Arrow Electric Service

I’d rather not have to post this review but here goes. I have reached out to Henry through email and text with no response. I’m a widow on a fixed income. My breaker panel tripped in the early morning hours last week. I don’t know any electricians so I googled several and came across Arrow Electric and they had GREAT reviews and that’s why I went with them. I asked him upfront how much the service call would be and he blew me out of the water when he told me $185 but what do I know? He showed up and after checking the wires on the breaker box he “thought” it MIGHT be my a/c unit outside. I feel like I did a lot of the leg work, on the phone with him when he went outside and had me flipping breakers and turning on/off a/c units or ME being outside on the phone with him so he could try and figure out which unit he THOUGHT was throwing the breaker. He suggested I call Oncor and have them come out (which I did. Everything was fine) He never checked the electrical wires on my a/c so I called another electrician and within 30 minutes he solved the problem. It was the DISCONNECT HIGH VOLTAGE TRIP.. It was a simple/obvious electrical problem if he had just done his job. He was at a loss as to why my breaker box was tripping on that one unit. I’m out $185 for service not rendered. The invoice I received listed $85 service call and $100 for testing main voltage panel, identifying a/c units, labeled a/c unit on panel and he said he opened meter box which he didn’t (said he couldn’t do that without contacting Oncor) It seems to me that all of that labeling and identifying would be what a service call entails. I tried contacting him through text and email asking him to return half of my money but I’ve not heard back from him. “Take the money and run” I had to pay another electric company another $79 service call and they immediately fixed it for that service fee!!! Be aware folks!

Henry was kind and patient. Answered on a boiling hot Saturday afternoon and came out that day for a repair. He walked me through possible solutions to fix the issue. When those didn’t work, he came out promptly and told me what I needed to do with Oncor. Showed me the problem and the repair. When Oncor came to my house to cut the power, he talked to the electrician to determine the severity of the issue. After the repair was done, I had trouble getting Oncor back out to restore power. He called them himself to explain I was recovering from cancer treatment and couldn’t be in the heat. He answered all my questions about what was this/that. I recently lost my father and didn’t know anything really about the outside parts. All the other electric folk I called wanted $400 to just come out and nobody would until the next day. I am so grateful to Henry for being honest and kind. The price was extremely fair. Henry cares. My fire hazard picture attached!

Our friend recommended Arrow Electric Service when we were having problems with our air conditioning in 100+ degree temperatures. Our friend mentioned a number of times how honest Henry is. Our friend is right. Not only is Henry honest, he is quite capable of correcting electrical problems which he did for our friend. We described our air conditioning situation over the phone to Henry and he was able to counsel and help us through that conversation relieving our minds that our air conditioning problem was not potentially dire as we had been led to believe by another electrical company. Our air conditioner is working well as it was just a small electrical issue that was corrected. We are already recommending Arrow Electrical Service to our neighbors and will be certain to call them when we need honest, able electricians. Thank you, Henry.

Arrow Electric Services did a great job in explaining everything in detail, and was very patient in answering any question that I might have had. Henry walked me through the process of what I needed to get done prior to them arriving and working on my electricity. He gave me a very fair quote, and took the time to explain the costs associated with each service. I had been struggling to get Oncor to perform a temporary disconnect on my house as they were unable to complete my request as scheduled, but Arrow Electric Services was very accommodating and flexible of their time and was able to get out there to perform their services as soon as the disconnect happened. I would definitely recommend the usage of their company as they have shown professionalism in their work.

I'm not a contractor, but I have been screwed over by quite a few. These guys make the entire industry look much better. The first time they came out I had been told by another contractor that I needed $5,000 worth of work done - Henry said the issue was a $50 fix in my breaker box. Makes me wonder how the other guys sleep at night. I had them back on five different occassions to handle work. Everything from outdoor flood lights, vanity fixtures in bathrooms, extra lighting in my garage, dimmers throughout the house...they do it all....they do it right...and they do it for an honest price. If you need an electrician that knows what they are doing and that you can trust, call Henry with Arrow Electric.