TheGenKing

I am updating my initial review since I cannot leave more than one review. I’d give 100 stars if I could! The new photo I am including is from today, September 10, 2024. ***Review as of September 2024: Everyone I’ve ever been in contact with from The Gen King has always been polite, professional, and friendly. We had our generator installed a few years ago (incorrectly by a different company before we knew The Gen King existed) and last year when it had a major malfunction, The Gen King crew came to our rescue! We signed up with a yearly maintenance plan with them and have never been happier! We’ve had the most experience with Chase who was just out here today for our yearly routine maintenance. Chase is excellent and I hope someone gets him a present for being so awesome! He is courteous and thorough. He cleaned our generator so well that it honestly looks brand new again and is probably the nicest looking thing we own! I had neglected it by utilizing it as a potting bench for plant projects all year and now it is shiny and new again! Thank you Chase and thank you to all of The Gen King crew! Our other recent encounter was with Sarah to schedule today’s appointment and she is lovely! ***Initial review from September 2023: I am thrilled to have found such a wonderful and honest company to help me with my home generator issues. I would like to especially thank Chase and Shannon for being so thoughtful and wonderful with their patience and professionalism. They did a fantastic and thorough job with all of the repairs I needed and took the time to explain things to me and answer any questions I had. Thanks guys! I highly recommend their services!

Installed a Generac 22KW generator in June 2021. Had several problems with manufacturing and had very little luck with Generac (there are probably humans working there somewhere but I couldn’t find them) so I just worked through the issues myself to get the generator working. After two years I wanted to get the generator serviced. Based upon coworkers experiences, I dreaded calling an electrical contractor to service the generator. I had run into someone who worked for Alpha Electric (TheGenKing) and had gotten a business card. I gave them a call and appointment was set up for the following week. Chase called me and told me what time he would be there and he arrived right on time . He went to work and performed a full service on the generator (oil, oil filter, air filter, valve adjustment, replaced a battery cable, cleaning and load test). Chase even waxed the exterior! Looks better than the day I installed it. I’m not a fan of service agreements, but based on this experience, I happily signed one. I called two of my friends who have generators before Chase got out of the driveway to recommend them. They are monitoring the generator for any issues. If you’ve got a Generac don’t hesitate to give them a call.

From the minute Delan from The Gen King arrived I knew I was in competent professional knowledgeable hands. I had two other dealers attempt to quote but could not figure out where to place the unit. Delan came up with the stand as a safe way to install the unit. The team( excellent reps of Gen King)arrived on time and completed an excellent installation with minimal interruptions. Every step of the way they kept me informed and during the walk thru explained each step clearly. The entire quote to installing the actual unit was handled perfectly and I appreciated the communication via email and text as each phase was performed. I highly recommend Gen King for your generator needs

I had an issue back in August when we had a power flicker because of a thunderstorm and we lost power even with the generator on. I called Keith directly and he was at a ball game I think. Anyway he talked me through resetting a faulty part so that we got our power back on. My wife was in the middle of getting ready so we could attend my nephews first college football game of the season (she needed power for flat iron and blow dryer) so he literally saved the day with her and we made it to the game just in time for the opening kick off! First thing Monday morning he had a technician out changing out the faulty part to prevent this happening again.

GENKING'S PERFORMANCE HAS BEEN EXTRAORDINARY IN ALL REGARDS! When we decided a whole house generator would be a good investment, Generac stood out as the best choice. Then we had to decide among a number of Generac distributors and our selection, GenKing proved a fantastic choice and exceeded our highest expectations. They are extremely knowledgeable, experienced and reliable. Every GenKing Associate we dealt with impressed us. And. the 'icing on the cake' was that their quote for the generator, installation and service was less than other Generac distributors. We highly recommend GenKing Don Thielemann, Nashville, TN