Craddock's Electrical Service

Confirming install of bath fan&heater went as discussed - professional, detailed, thorough. The bonus was interaction with Grayland Hixson and Derick Gladney - very professional, courteous, and genuinely interested in my satisfaction. These two gentlemen are the best!! Without reservation I will use Craddock's again and highly recommend them. My initial experience with receptionist didn't go well so I rated one star and stated, I do not recommend Craddock's Electrical Service. However, the very next day Richard Hixson showed up at my house to apologize. A few hours later, Gary Craddock (owner) showed up at my house to apologize. Both visits were unexpected yet much appreciated! Never have I had 2 people (one is owner) from a company take time to personally come to my home and apologize. They didn't call or text or e-mail - they personally drove to my house. In my view, taking responsibility and being accountable for improving demonstrates uncommon integrity and the high value they place on how people are treated by their employees. This experience has changed my mind competely about who Craddock's Electrical Service is. I've decided to use them for my project (install new 120v circuit for bath fan & heater) and I'm looking forward to working with them. I highly recommend Craddock's Electrical Service for all your electrical needs!

Extremely pleased with the customer service I received from your technician, Nick Baga! Conscientious, knowledgeable, professional, thorough and so pleasant, as well! I would highly recommend him and most certainly view him as an asset to Craddock's! Wednesday, August 7, 2024 Once again, 5 *****! We have had ongoing renovation projects for several months now. Months ago, Nick Baga was our technician (our previous review for him is above.) Today we requested that if Nick were available, we'd love for him to continue with our electrical projects. How great when a company seeks to accommodate customer requests! So pleased to see Nick again! Because the scope of the work was wider, Mark Terry joined Nick and what a team they are!!! They worked seamlessly together! We could not be more pleased with the work each one of them did! Without a doubt, each gentleman was extremely knowledgeable and professional! Each conscientious, diligent and patient with questions. They went above and beyond and completed even more work than we had originally requested and cleaned each work area when finished! I highly recommend both of them! We are so grateful to know of Craddock's and will always use this company for all our electrical needs. Thank you, Mark and Nick (or Nick and Mark - not in alphabetical order) You're the BEST!!! Lis and Steve Molter

Craddock Electrical Services did a fabulous job installing new Lutron lighting and new floor plugs in our home. We cannot sing our praises to Grayland Hixon who was the lead on our job. He was always on time, very polite and very knowledgeable. He came and reviewed the job and gave us a quote that same day, answered additional questions quickly when we called. Once the job began both Grayland and Nate work to complete the job timely, very polite and were very neat. Needless to say, we were extremely satisfied with the work that Craddock Electrical performed for us. They are now our electricians that we will use from now on! Grayland came a second time To help with a switch that need an additional wire for correct installation. He is always professional and courteous. We will continue to use Craddock and alway request Grayland.

Derick and Caleb did an exceptional job replacing a kitchen light fixture and shortening the ceiling fan down pole in my living room. They were very conscientious in their work. Not only did they wear floor protectors on their shoes, but Derick washed and dried the new dusty glass shades for my updated fixture!. Also, Caleb dusted my ceiling fan blades with an extended microfiber duster which he made an extra trip to get out of their truck! They were both very polite, friendly and professional. I have been a Craddock’s customer for many years and always receive extraordinary service. And, I highly recommend Derick and Caleb! When I called back to ask the brand of that duster, Katie took a moment to find out for me and texted the convenient link immediately! Thank you everybody for your amazing customer service!

Derick came out to work on some issues in our house this morning and he was an absolute gem. He gave me quotes for everything prior to starting the work, and we worked out a plan that fit my budget. He was friendly and kind and I was excited he was the one who made the service call today. Additionally, the way that Craddock's handles their customer experience is a dream. The first thing they did when they I booked the appointment was text me a contact card to save so I didn't miss their calls. And this was the only reason I didn't ignore their call when they gave me the option to move me appointment up. Their technicians use this number as an alias as well so when Derick called me to tell me he was on his way, again I knew to pick up the phone because it was Craddock's calling me.