Contractors Electric, LLC

Worst experience ever AND I have known the owners for 8 years. I even called Steven twice before posting this asking him to give me any excuse to not do this. He never replied. 1. They missed their first appointment and said they were only 10 minutes late. I left the house 40 minutes after the 7:30 am appointment. 2. The Electrician was very dry and grumpy 3. They charged me 8 man hours to hook up a hot tub that already a cutoff switch located near hookup location. (confirmed by his colleges this was VERY excessive should have been 1 hour 2 MAX) (Technician that fixed it and another electrician both saw the job) 4. The hot tub did not work and it was found by the manufacturer and technician that fix the faulty install it was wired incorrectly and the technician said this was "grossly incompetent" 5. Steven said he would stand by the work but when questioned about it he said everyone was lying to me and the work was done correctly. He said it was impossible they did it wrong. 6. I pressed him about the 8 hours (I already paid the bill) he said it was because he sent an apprentice only because he needed 2 on the next job. Normally he would have just sent one. And it took 8 hours because they had to move the tub out from the wall. WOW! 8 hours to move an empty tub about 1 foot? The expert that fixed the tub said it would have taken him 40 minutes but he would have billed me for an hour. 7. Steven reluctantly said he would refund the apprentice hours but here I almost 2 weeks later no check for the overcharge. Steven called it free labor. 8. The other owners wife, Rita Brown posted a 1 star review on my business website. When questioned how we could have done better she replied that we need to follow through with our agreements. Hmmmm??? lets see. I paid the bill and complained about the sub standard product and service and I get attacked? please refer to item #7 and think of following through with agreements! This was an issue between Me and Contractors electric not my business. That was just unexceptionable behavior. I have read some of the other contractors electric negative reviews and I do see a theme. They dont respond to criticism well if at all. Also talking to an owner of a major contractor in the area I learned they will not use them for lack of communication also. I see lots of 5 star reviews but if you decide to use the guys I hope you have a better experience than I did and I hope they do it correct the first time because they wont fix it. All my irritation and Stevens irritation could have been avoid at MANY steps along the way. Step 1. Steven could have come out to correct the issue as soon as I said it wasnt working. Instead he let it take its coarse and let some one else fix it. step 2. When asked about the excessive hours to do what seemed a simple job. Respond quicker than 20 days and 3 requests on my part for an answer. step 3. NEVER say never. Steven said it was impossible they hooked it up wrong and said that the technician that fixed the issue was lying to me. That was just weird. step 4. As a business owner I some times side with the customer and take care of them even when it appears to me they are wrong. But the trick is to not let the customer know I think they were wrong. I do truly appreciate their business . Just take care of them and they will take care of us. Step 5. Steven could have called me and had the pleasant conversation I promised. I really didnt want to write this review and wanted him to give me any reason not to.

My friends over at Mechanical Air & Heating referred me over to Contractors Electric and boy am I glad they did! I discover I had a damaged circuit breaker that was causing my dryer not to work. When I called in I spoke to Jeff and he told me that he would re-route one of his guys over to my house within the hour. Also, he quoted me a reasonable hourly rate for the work. Within 30 minutes Nathan showed up and was very professional and courteous. He examined the breaker box and dryer outlet, then showed me what the problem was. He proceeded to fix it very quickly and then addressed a few other smaller electrical issues my wife had on our fix it list. I would highly recommend this company to anybody in the Eugene/Springfield area who is looking for a quality electrician for an affordable price.

We thought our breaker box had died, our whole house needed to be rewired and we were prepared to spend an arm and a leg to fix what we thought was a catastrophic failure in our electrical system. We had a few electricians try to charge us for a quote, some who scheduled appointments to come out and did not show up. We made an appointment with contractors electric and Jeff came out on time and immediately solved the problem, he reassured us that our breaker box was fine, and that the area that needed to rewired could be done at a fraction of the cost. We'll be going to contractors electric for all our future electrician needs.

Called them Friday morning and they sent someone out before lunch the same day. Frendly, knowledgable technician and reasonably-priced work. I dropped in to pay with cash (as they charge a $10 dollar fee or 2.5% service charge) and Steve hooked me up with a personally-tailored paid receipt without even counting my money. All in all, Contractors Electric provides good service with a smile. The only caveat is the credit card service fee. With an hourly rate slightly above the average in town, it would be nice if they'd bite the bullet and pay the service charge for the non-check-writing generation of young homeowners.

Five stars for Contractors Electric - our project posed a bit of an extra hurdle as we needed some re-wiring done in a house on a concrete slab with NO attic space. Despite the added degree of difficulty, John and the guys at Contractors Electric got it done and we couldn't be happier! Great service, quality work, and they won't gouge your wallet (despite needing to come back a few extra times and use all of their ingenuity in fixing our issue!). These guys know their stuff, so if you have an electrical issue, do yourself a favor and hire the right guys to fix it the first time.