C-Phase Electric

My contractor contacted C-Phase to set up a time for an estimate. The receptionist said Josh would come between 1 and 1:30 on a particular day. My contractor explained that I would not be at home but if they let the contractor know when they were on the way, he would be there. Josh arrived well before time without messaging or calling the contractor. When my autistic son would not allow him in the house, he became rude, then proceeded to leave a completely unprofessional message on MY voicemail, chastising me for not being there and complaining that he was not let in the house. When my contractor did not hear from Josh, he called C-Phase and arranged for Josh to come back to do the estimate. At this point I was upset. My contractor advised to wait and see the estimate before dismissing C-Phase. I waited, expecting Josh to call me to apologize for his very unprofessional message, but he did not. I called C-Phase and spoke with the receptionist who tried to put part of the blame on my contractor. I told her about the voicemail and she apologized for that. I finally called Josh. He apologized for the voicemail, but did not accept any responsibility for the communication issue that started the whole mess. The final straw was that his initial estimate was based on having to trench out an area as he assumed the power went through the slab/foundation. When my contractor opened the walls, he found that it all went up and over, so no trenching was necessary. Josh argued with that and refused to adjust the estimate. We called another company, they confirmed that there was no need to trench and gave a comparable estimate with a good time frame. Needless to say we did not use C-Phase. I have no idea if they would have done good work. They certainly have communication and customer relation issues.

Outstanding experience. Josh and the crew were attentive to the requirement and did everything as described. Met and exceeded all expectations. Great follow-up and follow-through during all phases of the job, which I’ve learned can be very har to find here. Hooked up electrical to a new dock, including boat lift, shore power, multiple outlets, including both 110 and 220, some power constant and some switched. Can’t say enough good things about this team of professionals. They say what they mean, mean what they say, show up on time, execute a pre-approved plan, and do it all very professionally, including and especially leaving the area as good or better than they found it. Awesome, and have my business for future electrical projects!

When Hurricane Florence struck New Bern every electrician I called had a wait list longer than the Neuse River Bridge. When I talked to Josh with C Phase I could tell they were very busy but he sent someone immediately to help my aging parents who needed inspection and repair as soon as possible to get their power back on. Over the next couple of days he kept me up to date through text and pushed the inspector to get to the house quick - and all while never meeting me or asking for money up front. His fee was fair and he honestly could have charged much more for all of the extra things he did to help my parents. I highly recommend this company!

Extremely grateful for this company. My husband and I were leaving to go on a trip. The day before at around 4PM, we started smelling something burning. We were having an issue with one of electrical outlets that related to where our refrigerator was plugged in. We called 6 places and everyone was saying they couldn’t get there before we needed to leave for our trip. C-Phase Electric showed sympathy and had someone to our house in 30 minutes even though they were supposed to be off the clock. Thank you so much for saving our trip! I highly recommended them!

We were struggling with a solar/PV-battery system that was configured wrong, resulting in a near-total loss of voltage in the battery and a shutdown of the PV system. Josh at C-Phase Electric arrived onsite, connected with the manufacturer over the phone and expertly troubleshot the problem. He came as planned a few days later to check on the battery's progress and finish the work. I commend Josh for his commitment, timeliness and friendliness. I highly recommend Josh for similar solar/PV-battery projects.