Bratcher Electric, Inc.

I gave Bratcher Electric ample time to reach out to me before I decided to post this review. They simply don't care and sadly must have so much business that they feel they can treat prospective customers poorly. This is honestly the most unprofessional company I have ever dealt with. I am a business owner myself, and I know a bad review is hurtful to a business, so I always attempt to contact the business and give them the opportunity to remedy a problem before posting any negative comments about them. Unfortunately, I've made over 10 attempts to contact them, specifically Eric Bratcher, the owner's son, but nobody seems to care to call me back, respond to the messages I've left, or the emails and texts I sent. After all of the power outages that happened over the summer due to bad weather, myself, my father, other family members, and several neighbors decided it was time to invest in a generator. In total, there were 8 of us that wanted to purchase a generator. We did our research, and decided we wanted to invest in the Kohler brand of generators. I went on Kohler's website and found Bratcher Electric was a direct dealer for Kohler. Bratcher not only sells Kohler generators, but they also install them and service them. This is exactly what everyone wanted. I took it upon myself to be the spokesperson for the group assuming it would simplify things for us and for Bratcher. After calling their office multiple times, I made 8 separate appointments to get estimates for each of the 8 homes. The estimates were scheduled on several days through the month of October. All of the appointments were set with Eric Bratcher, who I later find out is the owner's son. As the spokesman for the group, I took away from my time to meet Eric at 8 different homes. The appointments were grouped up on 3 different days, so I spent a good amount of time meeting Eric at each house on each of those days. At first impression, Eric seemed very knowledgeable, was a likable person, and seemed to represent his company very well. I honestly liked Eric at first and everything he explained about Kohler generators and Bratcher Electric. I was gaining more trust and confidence in Eric and Bratcher Electric as each appointment passed. Unfortunately, here is the sad and disappointing part of this entire experience. It is now 4 months since all of the appointments were completed, and we still do not have any of the 8 generator installation estimates we have been waiting for. I am a very easy going person, I am very polite, and I am very respectful and considerate of other business owners. As I mentioned before, I own my own business and I know business owners are experiencing challenging times right now, but there is absolutely no excuse for the bad treatment, poor communication, and lack of respect for the time I invested with this company. I've been ignored and completely lied to for the last 4 months. Eric Bratcher should not be the face for the company that I'm sure took decades for his father to build. He is a disgrace and the lack of customer service and appreciation Bratcher Electric has shown towards 8 new potential customers makes it clear that they do not deserve our business. I will be contacting Kohler directly to make them aware of how this dealer is representing their brand and the other 7 people in the group will be posting their own individual 1-Star negative review for Bratcher Electric. I'm sure our business will be appreciated elsewhere.

DO NOT USE THIS COMPANY! Very shady business with shady business practices. I hired Bratcher Electric to perform annual maintenance on my generator. The guy came and changed the oil / spark plugs with after market parts. When he went to replace the battery, he shorted the positive cable and blew the 7.5A system fuse in my generator (You'll see how I came to know later on). He said the generator needed a firmware update, but didn't have the software and would be back to update it. Unfortunately I lost power a week later and to my surprise my generator didn't kick on automatically and the generator itself had full loss of power. Lost all the food in my fridge / freezer and had several powerless days to where I couldn't work from home. My generator was working fine before the initial service, so I had called Bratcher Electric again and have them send somebody out to diagnose the issue. Nobody had also called back about the firmware update. I mentioned the fact that it was pretty weird to suddenly have issues right after the tech came and serviced my generator. They sent two different guys (I suspect the owners) to investigate my generator. After two+ hours and "checking every wire", they said they could not determine the cause and it would be best to replace my generator's electronic controller as the battery wasn't receiving a charge so it must be the controller. They said they have never seen this issue before. I asked them if they would comp the time it took investigating the issue the 2nd time around (since it seems like it was the fault of the 1st tech) and they said no. They said they would come back with a quote, and if I wanted to they would proceed with the installation. At this point, they had about ~$500 in labor and parts they were going to charge me. Since then I have not received a single call back from the company (even at the time of writing this review). 2 weeks pass and I'm starting to get fed up with the constant lack of communication and suspicious circumstances (along with wanting my generator fixed), so I hired a legitimate Generac service company to come investigate my generator and document their findings. Right after opening up the enclosure, the dealer was surprised it was serviced recently. He showed me the air filter in my generator which was filthy and not replaced as per a typical maintenance check. Within 15 minutes, he determined that whoever installed the battery had shorted the fuse inside the generator which caused the internal charger not to charge the battery. After replacing the fuse (which caused most of my issues to be resolved), I had the dealer look over everything else in the generator. He noted that on top of it all, there was a surplus of oil put into the generator and corrected that. Since then, I have called Bratcher Electric several times in order to resolve this issue and ensure I'm not billed for their faulty servicing. Each time they say the owner will call me back, but nobody has reached out to me since the initial service. Bratcher Electric caused me to directly lose $1200+ from spoiled food, loss of wages, and the costs of me having to get a Generac dealer to diagnose and fix the issues of the original maintenance tech. I wasn't going to come after them for damages if they had actually reached out to me and wanted to work to resolve this, but it seems I have no choice but to take them to small claims court to prevent them from forwarding my invoice to debt collectors.

Ii was referred by the company I was using for the ten years I lived here. As they were Retiring.I made An appointment immediately for routine maintenance beginning of this year. Let me say Lori is rude consending and unpleasant if you question anything. I explained I had a fault code that keeps popping up when power goes out.I was told every thing was checked out and it was working in performance check. Fast forward to power outage August 2021. My generator started for 2 mins and failed with the same fault code. I called rude Lori and explained all of this. We had exchanged words before when I started using them as well. Either way they sent someone out he didn't perform any repairs and simple resent the code . I have been resetting the code for 10 years that's not what my call was for I needed power my sump pump failed and the generator . The guy stayed a total no more that 15 mins from pull up the leaving. My son was here and he said the technician said he doesn't know much about it because it's older. Well guess what the generator failed with the fault code justbafter he left. He didn't check anything or try and resolve or give an alternative. I called and called no response for 24 hours. I left messages about what was going on and asked for the owner to call because Lori is rude. I know consumer law and I plan on using it. I was sent a bill for 220 dollars this October. I call Lori again to ask what the heck. Still rude. I still have not got a call from owner since request in August. I sent emails and all. No response. I will be delivering my letter certified. With the law codes infringed upon. FTC and BBB will be notified. Don't let these businesses take advantage of cumsumers .. looking forward to resolving this issue ASAP. Owner not Lori. Ty kindly. Updating again because this owner never got back with me and never addressed that the technician they sent out to do a tune-up did not do it correctly or didn't perform it at all I finally got a company that I have trusted in the past to come out and get my generator back and working condition after a few years of it not complying. The issue started after I paid this company to come out and do a annual tune-up and maintenance carry it with my paid invoice of $ 250 my preliminary report from the company said that the spark plugs were not gapped properly. Which made my $250 payment a service really not rendered. It's a shame that I called emailed and sent personal letters to the owner and he disregarded everything by not even replying. Obviously I was scammed out of $250 the individual that came out did not know about my system and he even reported that on one of the visits post the maintenance tune up..horrible service horrible....

I want to share my Bratcher experience with people who are considering hiring an electrical contractor, because mine was, in no way good! I got the indirect recommendation from 'The Inside Outside Guys' (local handyman radio program in Detroit, because everybody in the Detroit area knows about the show and I'm anything but electrically acute!!) website. I met with the owner and went over everything that I was looking for. I received a call from their secretary/office gal named Karen a few days later. She verbally listed out what sounded like the majority of the items that I discussed with the owner and I asked her to email me a copy of the estimate so that I could look it over and discuss it with my wife who was unable to be at the meeting. Karen also told me that the price was Six hundred and some change, so I restated my request for a copy of the estimate. Fast forward a few days, I'm out of town, walking into a closing on a new home and I receive a call from my son, who was watching the house, asking me if we hired electricians, because there were a couple at the door. At that point, I have not received the requested estimate, but I told my son to allow them to go ahead. BIG MISTAKE!!!!! Whoever (two guys) they sent was there for around an hour and I still have undone work. When I got back in town, I followed up with Karen and asked about the items that were not completed and inquired as to why she never complied with my request for a detailed copy of the work to be done. She said that she'd have Mike, the owner, call me back to discuss. There's a bill for $647.00 in my mail pile and nothing else by way of communication. I've got an installed, grounded outlet for my stove, a CO2 detector and a portion of a drop ceiling cut out, so that I can have an electrician gain access to the service if it needs to be worked on. Very, very disappointed!

I would prefer not to give Bratcher any stars but it is required to post a review. Generator repair: I purchased my home with a home installed by Bratcher electrical: Since they installed I decided to have yearly maintenance on the generator done by them. With in 45 days of my second maintenance cycle I had a power outage and after the generator ran for about 2 hours and quit.. I called Bratcher and they responded a technician to review analyze the generator and correct the issue. The tech arrived reviewed the control panel and even though it was reporting under voltage fault he add less than a quarter court of oil. I ask why he needed to add oil since it was just maintenance 45 days ago and his answer was sometimes they burn oil and the oil switch triggers. But he stated he did not see any areas where the oil was going. He restarted the generator and left without any additional remarks. Within 10 minutes after he departed the generator shut again and the fault was under voltage. I reached out to Bratcher and left a message and got no response, I called the next day and discuss the issue with Karen and she made more sense than their technician. Now it august and once again I require generator power and the unit continues to fail, I’ve realized there is an issue in the house that causes the under voltage and have been slowly narrow the possibilities. Today a bill arrived for that service call where nothing was fixed and problems are still present, I’m disappointed they have gull to bill someone who is clearly not happy with their capabilities of fixing the equipment they installed. So I decided to post a negative review and will be replacing this generator with a larger unit. Companies relish repeat business and this is one customer who will seek out another company for a replacement generator.