WHITNEY SERVICES

This is the worst company I've ever had to deal with. Work is substandard. They attempted to do with out a permit they said they were done and covered sewer line up with out being inspected. They apparently didn't realize all work was caught on camera. Code in Mi requires sewer line to be "at least 42inches" down. When I stated my concerns over the shallowness Mike told me "18 to 24inches is good". I stated that code requires to be under frost line he stated that he had done several this way! They borrowed my shovel with out asking and broke it didn't tell me and chucked it into a pile they didn't bother to take care of even tho the job calls for grading, reseeding and replanting of shrubs ect. They left my front yard w clay dirt scattered in small heaps and heavy equipment marks and my drive way was horrible!! So uneven that my grand kids screamed when they thought we were going to go down bc my car felt like it was doing a nose dive. I was a bit uncomfortable myself! Matt from Whitney who is someone in charge argued that my drive way looked flat to him. He has never been to my house and only seen pictures. I had trouble getting the true condition in a photo. I told him between his workers breaking my shovel , breaking neighbors fence and snapong an underground wire and not reporting any of it or even mentionong it I did not want these people back. He insisted stating that he wanted to teach them a lesson(at my expense!??) He sent them anyway. They were there when I left. It's clear the line still isn't below the frost line. They cut a hole into my foundation of this 123yr old home and then covered it with dirt! Thats an open invitation to critters and bugs! That again is all caught on camera. Homeserve is the warenty company I have service thru. Whitney was their only provider in my area. I don't believe I should be forced to have a company with an "F" rating at BBB do major work on my home.Ive never been sent any paper work on this warenty altho I have requested several times.. Im not impressed and certainly not satisfied. In the last 3 days I've messaged Homeserve several times called and had to leave voice mail at leastb5 times sent messages thru fb messenger AND NO ONE from. Homeserve has responded except 2times to tell me someone would call soon and thus far hasn't. .And sent the same people to my home. Waiting ton see what Homeserve Is going to do and I will update and leave a review on Homeserve. I did have my neighbor who is in same business say it should have taken a day to do this job 2 at most. He also confirmed the sewer. Line is to be Under frost line otherwise they break. No, I DO NOT RECOMMED WHITNEY .THEY ARE UNETHICAL, NONTRUSTWORTHY SCAMMERS!. **If there is a way to post pics i have I'd like to share.

No matter what the issue that was being addressed, nothing was done as was stated prior to doing the job, when i contacted them to address my concern they were very polite and set up an appointment to coincide with me being able to take off work and show them my concern. Then they would show up (without me there) at their convenience and just do as they felt necessary. well first they were to sonic check my foundation for a water leak, when they showed up, they had no equipment other than a shovel and said they would tunnel under my home til they found it, i stated i was not comfortable with them removing all that dirt but they assured me it would all make it back in place as they have done this before. then they said they would replace the entire water line as a precaution due to its age, they did not! and refused to show me the pics they had of the repair after they told me they had some. Well, back to the dirt. while my back yard itself is under construction, i spent nearly 3 months working on the grading to make the drainage correct so my yard would not flood during storms. well, instead of getting all the dirt back under my home as stated, the raised the level of my yard from 2 to 6 inches in some areas, the dirt is piled 4 inches up my fence near the easement when there was an 1 or 2 of gap, and the dirt is now level with my patio so now when it rains, where do you think the water will go? not to mention, once the stone is in place it will be above the concrete surface. Tim said he would send his men back out to remedy the issue but all they did was move dirt from one portion of my yard to the other and then left. And to make matters worse, they moved quite a bit of dirt into the easement, piling some by a neighbors gate so it can no longer open and on top of some tree trimming waiting to be taken out to bulk trash. I wont go into the lovely call i got from the association the next day after our maintenance man cleaned that up. The workers also took it upon themselves to go into my storage area and take my shovel which they left with, but they did return after a few phone calls. while i am still trying to get them to sort this dirt issue, they will no longer return my calls. what i want to know is if the dirt is in my back yard, what is supporting my foundation? I guess this is what happens when the licence owner is in Michigan counting his money. thank God this was done through my insurance. i would give 0 stars but you cant, this company flat out sucks! hey Tim, hear me now?

Update - I just went to see my review (never done this one before) and found that there were several other complaints about the company I referenced several times in this review. I wasn't sure if I could name them but it seems to be a problem for several people. My Home Warranty Service is AHS/American Home Shield. Looks like I may be searching for another company. I was lucky enough to have Whitney Services to handle a power/electrical problem with my pool pump. On March 6th I opened a service request my Home Warranty Service, they first sent a pool technician to check the pump and he found turned the breaker for the timer kept tripping whenever it was turned on. At that point a service request was opened for an electrician and I was lucky to get Carlos from Whitney Sevices. When he came out he found that the breaker would need to be replaced and due to an electrical code change in Florida for 2024, a new breaker would need to be installed. The request was sent back to the Home Warranty Service because an approval for coverage to pay Whitney Services. Finally on April 2nd the electrician was dispatched again. He let me know that my Home Warranty Service plan would not cover the cost because they claimed/ruled it was an upgrade and not a replacement/repair.replaced. So I had to pay $438 for the breaker replacement which was needed to fix the problem and comply with the code. I still have not heard back from my Home Warranty Service where this whole thing began. I only wish Whitney Services provided a Warranty service for the electrical, plumbing and HVAC services they do now. I would be happy to change services - they are terrific!

Really, really poor experience. Made a claim through the home warranty company, which based on reading other reviews, I'm blown away they still send Whitney business. Guy showed up and told me all the reasons why the job couldn't be done. Took some pictures and left. A couple days later I get a quote saying that my claim was partially covered. After saying there was nothing that could be done, all of sudden there are things that can be done with dollars attached to them. Interesting. So because this was already off to a weird start, I hired a handyman to come in and complete another job on my shower in addition to part of the tub job that Whitney quoted me on. After he completed that, I asked Whitney if they'd still honor the quote even though part of it was done. They obliged. So at this point I felt pretty good about it because my handyman had overcome one of the initial hindrances to completing the job. They needed to replace the valve and faucet on my tub. A whirlpool tub with jets. A day before they show up, I received via Amazon a "Mobile Home Faucet Kit". I thought that was weird so I called and left a voicemail and incredibly they did call back to let me know that whoever ordered the part has been doing it for 30 years and he knows what he is doing. Okay. So the guys show up and the mobile home faucet doesn't fit and even if it would have fit, I'd have asked them to not install it. It was plastic and just comically cheap. They analyze the situation for themselves and let me know that there are several other reasons why they can't do the job. So they leave. The techs were nice and tried to be really helpful in brainstorming ways I could get the job done, I'll give them that. Unfortunately for me, I had already paid for the services for them to schedule the job. The services never happened. It's now been 2 weeks and I've left 5 or 6 voicemails with of course no response. There has been no effort made by the company to even explain a policy of taking money for services not rendered. The warranty company also does not care. American Home Shield for those keeping score. At this point, I have to chalk this up as a loss and luckily I was only swindled $300, but hopefully this review will save anyone else the trouble of working with this company. Honestly not sure how they're in business.

I would like to say that I had a wonderful experience with the technician that came out to my home to insure that my equipment was functioning. I knew that time is important and so did the technician that was assigned to my home, he made sure to inform me of any and all issues that had popped up while inspecting my equipment. He expressed his grief as much as his discontent when things that was supposed to be easy became a hassle. I always welcome this technician with humor as well as with questions, he has always met me with professionalism and straight forward answers. I am glad my home warranty company assigned such great individuals the task to assist me. Not only was the technician awesome, the staff behind the scenes as well my phone was always notifying me when my tech was on the way as well as reminders. Also, the person whom I always communicate with per text message has done a really awesome job, answering my questions and working with my schedule. It is not easy being a full time employee and having a service company work with your hours. Over all I am happy with the service and I hope that if there is more work that needs done to my home that Whitney Services answer the call.😊