Provident Electric

Provident Electric was great! We have used a few electricians in the area but I don't anticipate we'll ever need another electrician other than Provident. We should have just called them first. Their guys are professional, fast, and come on time (we've had Justin, Ray, and Chris, over the course of a few visits). They don't upsell you on anything but don't leave you without vital information to make decisions with either. Chris definitely had some good recommendations for ways we could improve our house with a whole-home surge protector which we are very pleased with. They are affordable and straightforward on their charges. We waited weeks for estimates (!!) from another company but had an estimate for work within the day from Provident. All the electricians are clearly well-versed in a variety of issues and all three guys we've used have been confident and efficient. We had one of "those" issues which should have been simple at first glance but ended up being complicated once the wall was opened up, and Justin handled everything in stride. He fixed some of the previous homeowner's DIY mistakes and did so quickly and without fuss. I have recommended Provident to everyone in the area and will continue to call them for all our electrical needs.

I received exceptional customer service form Provident electric today. I was in a panic because of the power outage due to I have a Kholer backup generator that did not fire up. I have children that need their meds like the nebulizer every day and had not taking there meds due to the outage. By my surprise I woke up this morning still no power and freezing cold in my home. I called several companies and Larry from Provident was the first to respond. I explained the situation to him and he also explained to me that due to the over flow of calls because of the outage, that they were booked up tight, but what Larry did next was incredible. Larry took his time asking me a few basic questiins and then he faced time me so he can take a quick peek of my generator. He was able to walk me some basic trouble shooting of my generator and got it up and running. Larry is our hero and an exceptional human being. I have found my home for all my electric needs for my home. I will recommend Provident Electric to everyone I come across. This is a company that no doubt in my mind have employees that will go the extra mile for there customers. Larry you are awesome and Provident Electric of Fredrick Md is an A+ A1 company!!!

Can’t say enough good things about Provident Electric and, in particular, Jeremy W. Call these guys - they will treat you as family. Here’s our story…late one evening we started hearing some “explosions” in our kitchen to discover that we had a sliced, live, and loose wire behind an electrical switch. Our first concern was safety and a quick Google search returned Provident as a 24-hour provider. My wife began calling as I looked to shut off the circuit. On the other side of the phone was Jeremy…calm and patient, walking us through potential problems, and helping to gauge severity. He offered to hop in his car right away, but with some reassurance and with knowledge he’d be driving through in the morning, we forewent the emergency service call and saw him first thing the next morning. Throughout, he stayed in touch - exchanging texts to make sure we were okay, soliciting information to make sure he had supplies, and updating us on arrival time. (Upon fixing the switch, Jeremy confirmed this would have resulted in a fire.) Long story short…whether you have an emergency, are second-guessing, or are just looking to deal with down-to-earth people, don’t hesitate. Provident (and Jeremy) will treat you right.

OK.. this was my first experience using Provident Electric and I now know why they have been voted Frederick's Best ( Frederick Magazine ). I had contact with them before, once when the owner Larry came out and gave me a great estimate on a generator which I am buying as soon as possible, and the other when I had an electrical problem that magically cleared up when his techs entered the house. ( I"m not saying that Provident has supernatural abilities but ......) This fix I needed was two of my lines from the breaker box were showing open grounds and Provident sent out two technicians, Joel and Nick. They worked together really well and I was impressed with their attention to the details and even more importantly how they were insistent on letting me know the why and how they were fixing it. Once they got the problem fixed, they discovered an another electrical issue dealing with a rodent chewing into my line and fixed it. Bonus: It was about half the price I expected too and I have used a lot of electricians in my time as a landlord. From my experiences with Larry, Brittany, Joel and Nick, it's obvious that Provident cares a lot about customer service and frankly, I don't see you'd use anyone else.

Having gotten quotes from other GOOGLE "5-star" vendors in my area, Provident proved to be the BEST OF THE BEST! From initial project estimate and consultation to installation every step of the process was exceptional. The estimate provided by Larry was comprehensive; he BOTH reviewed overall power usage/needs by walking my property AND by speaking with my wife and I about our project goals and daily power use. I received a MUCH BETTER quote than other (5-star) vendors and even got a MORE POWERFUL generator than the others 'said' I needed...YET THE OVERALL PRICE WAS LESS!! Our generator was ordered and arrived much quicker than we could have expected. The installation team called ahead and arrived on-time during BOTH days of the installation. They kept us abreast of the installation plan and daily progress. They made us feel VERY comfortable with the equipment that was installed and easily answered all of our questions. Professionalism, expertise and genuine care for the customer is a rarity in business. When you find it...you are super appreciative. We certainly are grateful to Provident for an entirely positive experience. Well done!