Eck Services

Titled: The simple clogged drain I had a simple clogged drain so I contacted Eck. 1st bid was 326$ if we had a drain pipe. They came out couldn’t find the pipe so they made a 2nd bid for removing the toilet to gain access to the pipe for 510$. They attempted to unclog through the toilet pipe but couldn’t unclog the drain. So they made a 3rd bid for 1050$ or so, this was to add a new drainage pipe by tapping into the main line and unclog it that way. The next day they came out with a backhoe and with the first bucket of dirt uncovered and hit the drain pipe THAT WAS NEEDED, in order to gain access to the line. At this point they started pointing out other issues like how the drainage pipe was connected to old pipe was wrong, and after removing the lid to the pipe, they pointed out a little dirt. They indicated that was from a collapsed pipe and that the entire line from house to the street needed to be dug up and replaced. This was the 4th bid for like 3500$ or 4500$ I can’t remember exactly. I’m not a plumber so I was counting on their experience and service to unclog the pipe. They ended up not snaking the drainage pipe the second day and made comments like”from my experience it wouldn’t help at this point and if they were to clean it out and it collapsed again, we would be held liable .“ So they left the toilet sitting disconnected and a big hole in the yard. We ended up contacting another gentleman that came and snaked the line at the drainage pipe entry. He was successful in unclogging the drain, he filled the hole back in and connected the toilet that Eck left. Eck has since sent a bill for 1050$ and after talking to them reduced it by 200$ more for a total of 950$ owed for their services. My problem is, they didn’t fulfill any of the above bid estimates to unclog the drain. The bill is estimated entirely differently from any of the bids. They did not unclog the drainage pipe #1 or attempt to once they gained access. #2 they did not fill the huge hole they dug or reconnect the toilet so we could use the bathroom. Now comes the problem of having to itemize what they did do? Using the closet bid to our agreement was bid #2. They did not finish any of the bids from 1st to the 3rd bid, they left us with a mess and no other choice but to seek outside help. The closet they got to complete a job WE agreed on was the 2nd bid for 500$ to remove the toilet to gain access to the simple clogged drain. However, even the 2nd bid wasn’t completed, but im not a crook I’m just trying to meet them halfway. They did attempt to unclog from that toilet entry point on day 1. Day 2, they uncovered the pipe as needed soon as a little dirt was uncovered, THEY said we didn’t have in the 1st bid on day 1. They did not attempt to unclog the drain on day 2. They didn’t try to verify a collapsed drainage line, with tools I now know they have as simple as a scope with a camera or any other ways to confirm their allegations. They did not complete simple tasks agreed for services. They either wasn’t experienced enough or intelligent enough to fix the problem which #1 was a simple clogged drain. However the case may be, I shouldn’t be held liable for work I agreed for, that was NOT completed. A bill for 900$ was not agreed upon, however they acted to fix the clog is their business not mine. They agreed to a simple service and by the end had created issues NOT needed to unclog a simple drain. They didn’t disclose anything about being paid by the hour, they only quoted prices for services they did not render. I relied on their experience and had to trust in their professional opinion to fixing the problem. I mean, u can’t say u can do a job, not do it, then mark a bill up because ur bid was off, or your employee was wrong. That sounds like a personal problem and employees need to be trained better then that. They even had an employee call me and threatened me for the whole bill and his attorney! Wow! Speaking of customer service was an experience in itself! Beware before contracting services from this group, I tried to warn u! Have a good day

My heater stopped working the first weekend we had a major snowfall. I diagnosed the problem to a suspected burnt out draft motor. The following Monday I called them and a technician (Tarrant Young) was able to come out later that afternoon the same day. He confirmed my dagnosis and also found out why the motor went out in the first place (a cracked vacuum plate). He did not have the parts on hand so he went out hunting all over town for them. Unfortunately he had to order one of them. He was ready the next morning and came out and installed them. Not only that, he explained what exactly each part did, and why it mattered, and also pointed out a couple other preventative maintenence items I could do on my own to prolong the life of the furnace. During the whole time, he maintained constant communication with me via cell phone and I never had to call and ask what the status of anything was. He was on time, respectful, and incredibly helpful! I could not have asked for better service. Totally worth the price. This is the second time I've used ECK and have had great experience both times. Not the cheapest, but they have been the fastest, and kindest, so worth the price to me. Thanks Tarrant, and ECK Services!

I called them around 2:45. Their on-call plumber, Matt called me by 3pm and said he was in Heston and had to go to the shop to get the drain cleaning equipment and he would be here. Less than an hour later, he was knocking on the door. He took his time. I had explained to him that I had already ran a 3/8” diameter 100’ long cable through. So he brought the biggest drain cleaner they had. He took the time to clean it with 3 different bits. He ran the camera down the line multiple times. He opened the manhole cover in the street to verify that he had reached the tap and that our sewer was flowing properly. He located the line from the clean-out to the main sewer. All in all, it cost $404 which I was not upset at all to pay on a Saturday afternoon. My experience was great. We will have to have our sewer line replaced in the near future. But for now, at least we can use our indoor plumbing that we all appreciate so much! Thanks Matt! 👍🏻

Eck Services was the third company I called after hours on Friday night and was the only one that had an option on their voice mail system for an emergency. My hvac system stopped functioning and was not putting out cold air and temp in house was 85. I am dealing with a severe chronic illness and I would have not done well if I could not get my central AC system working. I received a call back pretty quickly from an admin who took all my information and then received another call from the technician Raul who said he would be at my house in an hour. Raul was great to work with and was able to fix my ac system in about 30 minutes! I am grateful that I was able to contact somebody late after hours on a Friday night. I highly recommend this company from this experience and I will use them for maintenance moving forward!

We used Eck Services for a whole home mini split system due to the age and construction of the home. Our sales rep was out the same day to give us estimations, and our installation was spread out over a few weeks. Each install crew was great to work with. Wade, was exceptional in his work ethic and explanation of their install process. Wade was able to take care of our concerns before our project was completed. Dalton Reed and Zac Love were fantastic coming out and installing our wireless adapters and checking over all electrical panels for proper naming. We are thankful Eck Services was able to procure the items we wanted for our whole home system even during supply chain issues.Raul was a wonderful addition to the team when it came to our maintenance checkups twice now, and is ever the gentleman.