Teck Electric, L.L.C.

I recently had a generator installed by Teck Electric, from Dyer Indiana. The process was smooth, and the installation happened quickly. The attached pics are from the actual installation and of the brochure that the salesman gave me. Do you see anything missing? I call Teck about the fascia, which is the cover at the base of the unit, as shown in the brochure that was given to me during the sales call. When I was given the sales pitch, I wasn't told that this would be an extra charge... A day or so after the installation, I noticed that this was missing, so I texted the sales rep Arty, crickets. I then called the company and got the "supply chains / covid" excuse. Now if I want the "beauty cover" it will cost an additional ~200 bucks. I’m thinking when you spend 10k on a generator it should come with what’s shown in the brochure, right? When I saw the picture of the car I bought, it had nice rims. And when I picked it up, the nice rims came with the car. It didn’t have stock black steel rims. I’m still waiting for the sales guy to get back to me. I’ll make an update if anything changes.

WARNING!!!!! Generator issues!! BEWARE of what this company does and tells you!!! I am the daughter of a 88 year old woman that got played by this company!! It started out on April 2nd with a maintenance call for the annual check up - cost $120 - and went down hill from here!! Let me clarify she had never used this company before as another company has always taken care of her maintenance. She lost power end of May (2 months after initial visit) but it only ran for a short time and quit. On 6/2 they came out and said the battery was shot and needed to be replaced - cost $395. One month later quit running, they came out and now it is the control board, which had to be ordered but was covered because there had been an issue before so replaced at no charge end of July 28. However the pressure was low. August 28 - red light on and not running 😠 technician Zach comes out AGAIN (This has become a monthly thing!!). He did nothing this time except to tell her after all this and months of jacking her around that the Generator was shot and she needed a new one and BY THE WAY that is a charge of $111.00 - bye!! She should NEVER have been CHARGED for this last call!! She has now spent well over $600 on a Generator that is garbage and the answer is we don't know for sure what is wrong as the dynastic check gives us possibilities?? So VERY UNHAPPY with how this went 😠😠😠😠

Wonderful customer service and reasonably priced annual maintenance plans for your generator. Teck Electric installed my outside generator and i have been so happy with the annual service as well as the peace of mind having my generator! In my area we lose power a lot and this has kicked in every time the power shuts off immediately after. i can run everything in the house and my pool heater and pump as normal. Life does not stop! Wonderful investment!

Excellent 5 star service today! Our power went out early this morning and then our whole-house generator about 5 hours later. We called as soon as they opened, Jeff was able to get someone out within a couple hours! COREY came, giving us OUTSTANDING service! He was polite, informative, efficient, knowledgeable and most important EVERYTHING was under WARRANTY! Thank you Teck Electric for being a company of integrity. We APPRECIATE your service today!

Big thanks to to owner for helping me with some questions I had on a current project I have. It shows a lot about a business having a boss I’m sure that is busy taking his time to answer questions over the phone. Thanks again I will be recommending this company to my future customers.