Frye Electric, Inc.

Update 3/30: Frye Electric sent out a second technician to complete our original service call today. Javier was a superstar! He was friendly, efficient, and committed to making sure we were satisfied with his work. He brought the necessary equipment and identified the problem quickly. We couldn't be happier with this "second chance" experience! We would gladly give FIVE STARS for Javier's work!!! Original review for 3/27: Our oven and a few outlets were not receiving any power. My husband is pretty handy, but he couldn't figure out the problem. He made an appointment with Frye Electric and informed them of the issue and what he had already done in the way of investigating the problem. Unfortunately, he was unable to be home for the appointment. While I was entertaining and chasing after two little kids, our technician began looking into the problem. About 20 minutes in, he tells me he doesn't know what's wrong and my options are to schedule another appointment to trace the line with the line tester or open up drywall and re-run the line. I asked why he couldn't trace the line now and he informed me that the line tester is equipment that had to be specially requested (???!). On account of how I'm not an electrician, how would I know to request it? But I digress... He then looked around for another hour. Then proceeded to reiterate that they would have to come back another day and my total was $233 (!!!!!!!!!!!). "For what?!" I asked. "A $65 trip charge and an hour and a half of time" charged in 30 minute increments. And now I'll be expected to shell out for another trip?? I called a couple other electricians who confirmed that they bring line testers to every trip as it's a "basic tool". I believe the technician knew after 20 minutes that he wasn't able to complete my repair at that time, so it seems as though he burned up another hour to jack up the total cost. I did call the company, but was told that all supervisors were on vacation. My husband talked to someone the next morning and made another appointment with the agreement that the second trip charge would be waived and $55 refunded from the first appointment. Maybe I'm being difficult, but I am still not satisfied with service, especially when we will end up paying over $200 BEFORE ANY ACTUAL REPAIRS. Who can afford to use this company at this rate? Will update after second appointment.

We called Frye Electric after an attempt to change a light bulb in our 18' ceiling resulted in the can light coming down a bit while trying to remove the bulb with a long-handled tool used for high ceilings. Since it appeared that the can was loose and needed to be reset or repaired we called Frye and explained the situation. We requested that they come repair the can and change the burnt out light bulb after the can was fixed. When the service techs arrived I explained the situation with the can and the burnt out bulb. I supplied them with a replacement bulb and they changed it then came down and said it was all fixed. I told them that the can still needed to be looked out because it had started coming out when we tried to unscrew the existing light bulb. They informed me that those cans always do that because of the way they are installed and affixed. They pull down and snap back up. The can did not need to be repaired. So the cost of the service call and the labor ended up being $190 - to change a light bulb. Frye's customer service contacted me to see how the appointment went. I told them that we explained the situation with the can coming down a bit and the need to repair it to a service technician and that the possibility of this type of can coming out a bit even when installed correctly was never mentioned. And I told her that we would not have requested them to come out if we had been informed of that possibility. Instead, we ended up paying $190 for the change of a light bulb. She politely said that, yes that was a lot and she was sorry that the tech on the phone did not ask any questions about the type of can, or suggest that it may be the type that came out a bit when pulling down on it. No offer to refund some of the fee was made. Just sorry and they will talk to the techs and suggest they ask more questions when responding to customer questions. UPDATE - changing my review after receiving a call from Mr. Frye. Mr. Frye called me today to follow up with me regarding my "problem with the invoice". I explained the situation and reiterated that our dissatisfaction was that the service technician my husband spoke to could have possible averted the need for the appointment by mentioning the fact that what happened with the can was normal for certain types of cans and then we would have just changed the light bulb ourselves. He seemingly choose to ignore that concern and kindly explained how much more it could have cost us, so $190 definitely a fair price. Lucky us. If we have any additional needs for electrician we will find another company.

Frye Electric did a great job for us on a Saturday emergency call! I had a red hot connection coming in from line side to the top of our house load center (breaker panel). This was on the verge of being a house fire if went further! I shut off the mains and starting looking for emergency help (on a SATURDAY no less). Contacted a competitor first (who shall be un-named), immediate answer service, but indicated they couldn't be out until July 6th!! WOW, so much for emergency service. Then I contacted Frye Electric. Emergency service operator was just as friendly. However, I got a phone call from "Hal" within minutes to ask for details of my issue. He said he would make a couple of calls and call right back. Within minutes, he said "Cody" was on his way. Cody arrived, did the inspection, was able to come up with a safe & effective solution! He was kind, courteous, and diligent to help us out! Cody expressed he wasn't leaving until we had power no matter what it took! Power was back up within a few hours! Very impressed especially for a late afternoon Saturday! Job well done and appreciated! Thank you Frye Electric!! Thank you Hal and definitely thank you Cody!

2 Years ago, we had an excellent experience with having our electrical service panel updated and our service pole raised. Today, I called for what I thought might be an emergency. Hal picked up and was incredibly courteous and professional, gave great advice and offered to have an electrician come by to personally check on the issue. It turns out it was actually an issue with our electric provider (IPL), but through and through both Hal and the service electrician (Chad) were understanding and thoughtful through the process to make use feel safe. We are grateful for their continued customer service. Highly recommended.

I am a property manager and have used Frye several times on homes that I have under contract. These guys know their stuff. They are prompt and get right to it. Knowledgeable and reasonable in cost, too. Let's face it, a licensed electrician isn't going to work for nothing, but I don't want to be gouged, either. Their prices are what I would call reasonable, and I've always been satisfied. From the lady who answers the phone, to Michael who does the scheduling, right down to the electricians they send out, is is a pleasant experience throughout. Josie with Property Management Services, LLC