Towles Electric, Inc.

Lost electric in part of my house. After trying to diagnose it myself I came to the conclusion it was going to be easier to have somebody come in that knew what they were doing. Called Towles. Originally I was going to wait a week but they did squeeze me in a couple days later. They spent 3.5 hours trying to diagnose the problem but could not find the breaker that the circuit was on. They had a fancy tester hooked to a switch in the kitchen. They gave up at this point and said they would need to return and run a new wire. Rough estimate would we $700-800 probably. They then brought me the bill for the diagnosing. $729. Felt it was high but paid it. The next day after talking to a couple people I came up with my own plan to find the breaker. Also everyone agreed this seemed like a lot when they didn’t find anything. Came home and used an extension cord and a multimeter and within a hour I had found the breaker and found that I had a broken wire somewhere. At this point I believed it would be easier and faster to run a new wire than to search for this broken connection. I called them and let them know how frustrated I was about the bill and the fact I found the problem so fast. And I came to the conclusion their tester was faulty or they didn’t know how to use it(I was testing on the same switch they were.) In the meantime I ran my new wire and fixed my problem. I was contacted by Mark and he said he wasn’t sure what happened but he would see what he could do on the bill. Never heard anything till I called a week later and they said they were sending me a $129 check for a refund. To me this seems low. I’m grateful for anything but still believe they could’ve done more. Everyone was professional and nice. But I still feel that the price I paid was higher then it should’ve or could’ve been. Heck even a small note of apology in with the check would’ve been appreciated. Chalk it up to lesson learned. And I want to clarify that I do not believe or wanted to be refunded for the total. They came out and worked and I believe I owed them something for that.

Excellent service, very professional, but the price was a little high. UT these days, what isn't?. I'd recommend them, based on the techs that did the work. Edited After Covid Recovery: 10/10/2022 I gave these people high marks with their work. I give them a low rating for their prices. My Story so you can be the judge: My GFCI (General fault circuit interrupt) outlet in the kitchen went bad.The right side button was stuck inward and the outlet as well as the other three outlets in the kitchen were not working. I was feeling sick that day.I took a covid test to make sure it wasnt covid,which turned up negative, but went positive 24 hours later. So I hired these folks to take care of the problem. They were here for about 40 minutes,give or take a few. Very professional,no complaints in that department. My final bill , including a 5% senior citizens discount was $302.10. This is for 1 receptacle. I don't like giving bad reviews and have only done so a couple of times,but to me that was very pricey for what was done. So you make the decision based on my words. Would I hire them again? Not at that price.I did eventually get covid , so I was sick the morning they came out.It took weeks for me to figure out and come to my senses to realize what I did. I'm embarrassed because the problem is something I could have fixed myself. That's my peace. I have the receipt for proof and will probably put it in a picture frame for a reminder. Again, the 2 techs that came out were very professional. My complaint is the price!!!!10-10-2022

Towles electric was recommended by Dover pools to have the electric installed for my above ground pool. They came out and did a free quote which they emailed to me two days later. I felt like the price might be a little high but to be honest I don't know the going rate for this job. I was more worried about getting the job done right than penny pinching so I went with them. They came out despite it being a rainy day and installed my electric for me and had an inspector come out the next day to pass everything. They installed exactly what I wanted and all the work looks good. I really like the timer installed inside my garage as well. They were friendly and answered all my questions.

Last week I had an emergency in that the electric circuit at home which my WiFi is on went down. At the time I had a work project due later that afternoon so an internet connection was critical. I placed a call to Mr. Sebastian and he had one of his great guys over at my home within 2 hours. Next they'll be installing a new electrical box since my home is about 40 years old. At any rate, I've been acquainted with the owner, Mr. Sebastian for some years and I can say that he's is a high character individual. Folks, Nick Sebastian is one of the good guys and you can trust him. I highly recommend his company if you need electrical service work.

Very Professional. They wired my enclosed Gazebo for an entrance light, outlets, fridge, tv, Portable AC unit, heater, fan with light and an outlet to turn on and off party lights. I also had them install a main breaker panel outside under my deck to include wiring my hot tub and extra wall outlets on my deck. The job estimate ($$) was reasonable and the work was finished in a timely agreed upon manner. I would recommend Nick the owner to anyone that ask. I am very happy with the company. Fred G Dover, DE