Indigo Construction

I had Indigo do an estimate for a simple drywall job based on their many good reviews. Our intake with Jose, and getting the estimate done with Aaron, were positive experiences--they were prompt, thorough, and professional. I was also initially impressed with the slickness of their CRM software, automated documents, etc., especially compared to the back-of-the-envelope style of other contractors whom we were getting estimates from. We hired Indigo for the job for all of the above reasons, but were disappointed in the execution. Their communications quickly became mostly automated and sometimes redundant--Jesus and Robert both sent me essentially the same form email at different times telling me to expect another form email from their CRM. It said our Project Manager would be identified there and we should use that thread as our primary means of communication. However, we never heard directly from our PM, Ana. Jose set up the communication thread, and Estefania was the one to respond when we reached out. And supposedly their entire team got all our communications anyway--so why bother with a PM at all? We had to reach out the day before to find out what time they'd be arriving, as we were never told an arrival time. When the worker did arrive, he said he could finish in one day as opposed to the two we were told to expect. This seemed like good news, but after he left we found a lot that needed fixing, starting with large swaths of smooth mud that was supposed to be textured. Luckily it was still damp and I was able to use a toothpick to slowly pick out multiple square feet of "texture" to match the rest, but I shouldn't have had to do that. Days later when we went to re-install the 11 outlets in the work area, we found huge gobs of mud dried in and around almost all the outlet boxes, and glopped up on the undersides of our cabinets. We spent a couple hours with a Dremel drilling away dried mud before we could proceed. That night we also noticed splatters of dried mud all over the inside of the kitchen windows around the work area, and on adjacent walls, from the texturing process. If we'd had any idea at the start how much clean-up work would be needed, we'd have had Indigo come back out and finish the job properly instead of doing it all ourselves. As it was we basically paid for 2 days of labor (though the invoice was not itemized, the job was supposed to take that long, and there were very few materials needed) and ended up doing the 2nd day ourselves. If I hadn't had so many automated emails from their CRM to dig through, I wouldn't have lost the "main" communication thread I was supposed to use to contact them (which didn't even say "Indigo" in it, anywhere, so it never came up in my email searches). If I'd had one single human point of contact, I'd've known who to reach out to to discuss the issues. There's no reason I should have had to deal with 7 individual people and two automated software programs for a simple drywall repair. After that I got several automated emails and texts (this time from Chenelle) asking for final payment, so I finally just paid and left comments expressing my unhappiness. No human ever responded, but about a week later got an automated follow-up asking for feedback, so once again I submitted commentary. I'm not a fan of automation at the expense of relationships, or of speed at the expense of quality. I would like to think Indigo is maybe just having growing pains adjusting to new software, but overall it was not conducive to communication, and combined with the worker's sloppy job, not a positive experience.

My dad and I hired Indigo Construction to help replace drywall that had already been removed. They were friendly and responsive, through both phone and email, and were able to quite quickly send us an estimate using our pictures via email. They were also courteously professional about maintaining contact despite long delays on our end. When we accepted their proposal, they followed up with an on-site visit from the job foreman. Due to the reflection on the plastic, they hadn't seen from our pictures that the insulation was missing and so they had to amend the original estimate. The added amount, about another third, was provided as a flat rate, and since it was a little higher than we expected and their original estimate had given us more details about the scope of work, I asked for more information to help me understand the cost and was caught off guard when I was flatly told no context of any kind was available. I still don’t understand that unhelpful, somewhat abrupt response given the friendly tone of our other interactions, and because this isn't an unusual type of question: I've asked contractors this type of question before without this kind of pushback and I have fielded this kind of query with clients as a contractor myself. Anyway, we went with them and are glad that we did. Jesus was lovely to work with, and the drywall work is excellent. Our two panels that were damaged were on different walls in the middle of a great room, so it could easily have looked bad. And though Indigo Construction’s disclaimer understandably warns they can’t guarantee the textures will match, THEY DID AN INCREDIBLE JOB on that. No lay person is going to notice a difference, especially once it’s painted. Overall, a great company that lives up to its reputation for quality. With just the one exception, we found them so friendly and professional. Also, we made a mistake when paying and they were nicer than they needed to be as we got it resolved.

Summary: Quick response, excellent work, would use again! PROS: - They returned our initial call for a quote (3 other companies we contacted did not!) - They scheduled us for a consultation quickly and we received the quote within 24 hours. - They responded to questions about the quote quickly. - They got us on the schedule within a week of signing the contract and ended up getting us in 2 days earlier than scheduled because they had a cancellation. The work took far less time than expected. - They use a project management software, so when you email them it goes to everyone on the team. - The project manager was available and quickly responded to texts. - When we found some areas of concern (texture drips, a few longer scratches, areas where the texture was a little off), the project manager came out to look at it within a couple of days and committed to tidying up the areas of concern. - They fixed the areas of concern in less than a week. CONS: - Though they use the project management software for communication, they are not always good about confirming they received your email. Even just a "received, thank you" would have been nice. That said, the project manager was very responsive by text, so I was still easily able to communicate with them when I needed to. - The price felt expensive to me given how many hours were actually spent working on the project, however, no other companies contacted me to give me a quote so I don't have a direct comparison to know for sure. That being said, they were super fast at getting us on the schedule, responsive to our texts and calls, and did an excellent job, so I would use them again in the future even if their cost was higher because they did such a good job.

Very dissatisfied with Indigo overall. Where to start... They were the cheapest bid, and nothing seemed off about them. But then the work started. First off, the project manager had me do a bunch of work, installing some support beams to mount the drywall to, shaving some insulation, and more that were entirely unnecessary and not used. It was frustrating seeing hard work that I did in preparation not be used. Second, they were very loose on the schedule. I would be told they would show up between 8-9am, only to have them arrive at 1pm. This happened multiple times. I work from home, so I could accommodate, but I had to reach out each time to figure out why the contractors were not there when scheduled, plus I had to move work meetings that I had already adjusted to accommodate the schedule communicated to me. When the work was done, it was very sloppy. They fixed some of it, but there were just so many things wrong, and I'm not an expert in drywall so I didn't know to look for it. Pieces of drywall on the same plane are not level with each other, the lines between the wall and ceiling are not straight, and the job they did around a door was atrocious - not straight, jagged edges, and holes. I can understand some mistakes or imperfections - life happens. But this was just *bad* all around. The project manager did come by for an unannounced (to me) inspection, with 15 minutes warning - again forcing me to move a work meeting. He was late even on the 15 minute time frame he gave, and he spent all of five minutes in the job site. He didn't actually do any inspection - requiring me to point out what was wrong. Getting them to fix any of it was like pulling teeth, and the fixed were imperfect, too. I rated at 2 stars because they did get things done quickly, and they did come in at the lowest price. I wouldn't say best price, due to the above issues. I regret using Indigo, and wish I had gone with a contractor that was charging slightly more. If you're looking for the cheapest option, Indigo could be a good candidate. If you're looking for high quality and good attention to detail, look elsewhere.

So here’s the story. My husband and I both have extreme misophonia (sensitivity to noise). It drives us bonkers! So when we got a fixer upper house we decided to soundproof it as best we could while we were at it. I did HOURS of research for weeks! Picking out the best products and methods to block sound. I contacted a few drywall contractors but they either were too flaky to get back to me, didn’t offer all the services I wanted, or weren’t familiar with the soundproofing techniques I needed. Indigo was immediately responsive and knew exactly what I was talking about. They had experience with soundproofing and even suggested I get two different kinds of insulation which worked out beautifully. The project was a monster. They had to: Remove old drywall to the studs Rip out old bathroom fixtures, tub, wall tiles etc Spray foam insulation Rock wool insulation Mass loaded vinyl RC-1 channel to create an air gap in the walls to catch noise Finished with quiet rock 545 drywall, the thickest and heaviest drywall on the market and it’s very heavy to manage! They were extremely communicative and answered all my questions, of which there were many. I literally have about 95 email exchanges with them because I’m that annoying 😆 They always were patient, professional, knowledgeable and did excellent work. I absolutely will be using them again!