Deep River Restoration

We had an unfortunate event that caused a powder irritant to be expelled into our Museum space. While not toxic, it was a respiratory irritant and needed to be removed by professionals. Our local insurance company recommended Deep River Restoration. I contacted the owner, Toby Newcomb, who was very responsive. He immediately came to assess the damage and worked with the claims adjustor in New York using their approved software to submit the estimate for his services. At every step Toby kept me informed about what he intended to do and the progress. He took detailed pictures before the cleaning so everything was put back where it belonged. He arranged for the HVAC system to be cleaned by certified providers and for the carpet to be cleaned. Toby took care of everything and within two weeks of the event the space was clean, all of the irritant removed from the area and the air, and we were back in business. Due to Toby working with the claims adjustor all along the way, there were no surprise costs and our only cost was the insurance deductible. I highly recommend Toby and his crew at Deep River Restoration. Hopefully we will not have a similar event occur in the future but, if so, I would not hesitate to call Toby.

I can’t say enough about DRR. Being a single mom of 2 , having a major knee injury, then a sewage line flood my basement isn’t conducive to keeping your sanity intact. Under the severe stress of such a calamity , it’s hard to find clarity on what to do. Especially, not having a support system to guide you. Toby Newcomb and his team have been such a blessing. Never did I feel pushed or sold on any direction. He came over and was forthright and honest giving me options as to what the process was and how things with my insurance would be taken care of through his team. Which, included itemizing everything ( which was extremely overwhelming for me!) clean up, etc. Even down to knowing that a hygienist was going to be important factor in it all ,because of the sewage. Again, I can’t begin to tell everyone how much of an asset this company is to the area. As well as, a dynamic model of what businesses, nowadays, should look like. It seems as though the components of human kindness , transparency, and doing what you say got lost. Being accountable and not taking advantage just to get an extra dollar IS NOT this company’s trait. Recommended!Recommended! 10 stars!!

Deep River Restoration under Toby Newcomb’s professional advisement, orchestration, and direction has ended what has been a most disturbing experience for me leaving me with a positive feeling because of the thorough, kind, and caring manner in which Deep River Restoration has renewed my home to a place where I can now live and function in a safe, restored, and clean environment once again. My home recently underwent major water damage throughout the majority of my house. Once Deep River Reconstruction was on the job, each employee from that company who entered my home dealt with every problem that needed solving as though it were their own, treating my home and possessions with the utmost respect, as well as with the determination to set things right again as quickly as possible. They, one moment at a time and as a cohesive unit, included me in each and every communication as needed. They worked diligently and restored my home back to the home that I thought I would never see again. Toby is truly a person of great integrity who cares about others, and he runs his company in the same vein. I highly recommend Deep River Restoration!

5 +++++ Star Service To our surprise when doing plumbing updates in our home, we found a major water issue. Within an hour of our call to Deep River Restoration, we had a call back from Toby. He came to our home, observed the problem, outlined the process from mitigation to repair and worked with our homeowners insurance. Every encounter with Toby was professional, respectful, educational and timely. Deep River's repair crew, Cecil and Tristan, explained each step of the repair. They were very professional and respectful of our home. The repairs are better than the original construction. At all times, we were kept in the loop by Deep River regarding the status of our repairs and their communications with our insurance company. We cannot say enough good about Deep River Restoration's work and professionalism. Just when you think customer service is a lost art......Deep River Restoration showed us it is not! We HIGHLY recommend them.

It was a Friday evening, and I was on the way home from work when I received a frantic call from my daughter stating that there was "water" in the basement. I was immediately overcome with dread as we hadn't seen rain in quite sometime. When I arrived home, I very quickly realized what we were dealing with was not water, but sewage!! YUK!!! I called Deep River Restoration because they had previously done AMAZING work for my mother when she had water damage to her kitchen. After hours, on a Friday, while on vacation with his daughters for Father's Day weekend no less, Toby called me back and assured me Deep River would take care of us. Saturday morning a crew of men arrived at my house to do just that!! I highly recommend Toby and his amazing team at Deep River Restoration. I hope that you never find yourself in this situation, but if you do, call Deep River Restoration!!!