From Nickolas C.
Flood Pros LLC
Be VERY careful with this company. They showed up to do a FREE ESTIMATE on my house because we had some minor water damage from a broken pipe in our laundry room. We were REPEATEDLY told that we were NOT going to be charged a dime until work was actually done on the room. 2 gentlemen showed up and told me that I needed an asbestos test done on the wall in question before they could proceed with any work because they found a very small amount of mold coming off the drywall. They had one of their own guys come out and take a sample, which took him literally under 5 minutes to do. I was also in the process of talking to my claims adjuster for our mortgage insurance at the time they were here, and they informed me to lie to the adjuster and not mention "mold" or "slow leak" because it would mean our adjuster would not be able to pay them, and our claim would be denied. The next day, they came back and told me that the asbestos test was negative and I was good to proceed with the work. However, I had thought about just getting the job done myself because of saving money, and told them that's what we were going to do, which was fine with them, and they left our house. Now the fun begins.....
About 2 weeks later, my wife and I received a surprise bill from Flood Pros for almost SIX HUNDRED DOLLARS! We were both blown away as much as we were confused as to why we were even receiving a bill since these guys literally did ZERO work on our room. ZERO. I had called one of the gentlemen who came out that day and asked him what the charges were about and why he didn't tell me I was going to be charged, but instead told us REPEATEDLY that we "wouldn't pay ANYTHING until work was actually performed". He responded by telling me they don't get told prices and don't communicate prices to customers because prices can vary by region. SO, I called the office located in Sandy, and they tries to justify the bill, saying that drive time, set up and take down (they set up literally nothing, and took down nothing because they never set anything up) and the asbestos test, which was NOT ONCE spoken of regarding a cost, was now going to cost us $300 dollars.
SURPRISE!!!
They have sent us a bill, with ZERO due date for payment, and keep telling us that we owe them money for their work, and the asbestos test that HAD TO BE DONE, before ANY WORK WAS PERFORMED. GOTCHA!!
This company is EXTREMELY SHADY and WILL NOT be upfront about pricing and what kind of surprises you may receive from their billing department. Completely unprofessional when it comes to looming out for the customer, and getting you caught in money making traps. Just to come out do a "free estimate" WILL cost you around $120 dollars. And that's just the beginning.
I wouldn't recommend Flood Pros to anyone. What a shady, money hungry company with shady techs that are trained to not be upfront with you. 🖓
