Restorationspro.com

Restorations Pro saved the day and my sanity! We had a horrific septic flood in our downstairs, and not knowing which way to turn we called ServPro to come clean up and take care of everything, as we had heard of them from being a nationally advertised company. ServPro came in and splashed industrial smoke smell remover everywhere, and installed 22 fans to "dry it up" (I promise I am getting to the heroes on the white horses who swooped in and actually saved the day, but you need to understand just how bad things could be, if you are ever on the fence about who to hire!!!) Now, we had chosen to remain living upstairs in our home during this process. So we, with our 5 children, where upstairs with raw sewage being deodorized and blown through the air while being dried, but never disinfected. Our master bedroom was downstairs as well, and when I went downstairs to check on progress at the end of the 2nd day, ServPro had piled damp cardboard boxes, and plastic totes from the closet floors onto our bed! So now the sewage contamination could seep from the bottoms of the boxes into our mattress! We have 4 main rooms in our downstairs, plus closets. Contaminated water went into every room! With this being a class 3 flood (sewage) remediation should be much more extensive, however ServPro only removed the baseboards and bottom 4 inches of sheetrock off the walls from the bathroom. The other rooms where only mopped with deodorizer and left with blowers. I took pictures and called our insurance agent to discuss my concerns with him. He came out the very next morning and was horrified at how this was being dealt with! He recommended Restorations Pro on the spot, as a reputable company that he had worked with many times in the past. Within 2 hours of our conversation that morning, the owners of Restorations Pro came out and talked to me. They were courteous, professional, clean, and presented me with a concrete plan of action to actually remediate the disaster! Air containment barriers were placed on the stairs and multiple air scrubbers were set up to insure our family's health and safety. The contents manager Jennifer then came to our home with Stephanie. Those two ladies set to work, carefully packing up our undamaged belongings, and storing them so that a full remediation of the damage could be completed. Jennifer answered every question and concern I had and was a delight to work with, they both were! We have a home library with over 8000 books! The took pictures and made extensive records of it all, so every single thing could be returned to its place like it never happened! They inspected and cleaned each book, and packed them with care, then took them to a climate controlled storage facility so that they would not be further damaged during the demolition, disinfection, and repair process. They repeated the process with all of our undamaged contents downstairs. They also made records, took pictures and disposed of all of our damaged property so that a comprehensive list could be turned into our insurance company. As soon as the ladies had finished with our contents the company sent out a very professional carpentry team who completed the demolition of the damaged flooring, walls and doors. (On a side note, during this entire process from dealing with our contents to remediation, they never left piles of debris, or filthy materials anywhere! Everything was kept as clean as could possibly be imagined!) Their work relieved me of so much stress! They took care of me from beginning to the end! They worked directly with our insurance agency and kept me informed at every single step of the way. Restorations Pro with Jennifer and Stephanie were an absolute delight to work with! While I would never wish this kind of issue on any home owner, if you find yourself in the position of needing to choose between restoration companies, DO NOT THINK TWICE ABOUT IT!!! SAVE YOURSELF SO MUCH MENTAL ANGUISH!!! HIRE RESTORATIONS PRO and be sure to ask for Jennifer by name! She's the best!

This company is absolutely amazing from top to bottom of their organization! Danny Strickland and his team are a family owned and operated business that puts God and their customers first and treats you like family from day one! They do everything by God's grace and you can tell with the heart and soul they put into their work! We recently had a pipe burst in our State Farm agency last December over the weekend. We can in Monday to half of our office flooded. We were all in a panic until we called Danny and his team. They were to my office in mins and helped us stop the leak and then they started their magic. They cleaned up the mess which included half of our drop ceiling tiles that were turned into mush. They quickly and efficiently saved everything they could and took pictures of every item they removed for our office and documented it so it was easy come claims time. They replaced everything for us including putting new pipes in, vents, framework, drywall, toilets, vanities, and flooring. They went over and above to take care of us and made us feel like family. Jennifer Talent was and all-star and was in contact with us every day to let us know the process and she was only a phone call away when we had any questions. They saved us countless hours because of how efficient they are in their process. They are also a blessing to Monroe County which is our tiny little piece of heaven. I'm proud to say that we are family-owned businesses in the same community, and we could not live without them! They do so much work for us and our customers and are constantly giving back to are great community to make it better! I'm proud to call you all family and THANK THANK THANK you for all you all did for me and continue to do for my customers! We love you all and if you have a loss, call Restorations Pro Today!

This company is simply amazing! From the moment they began the job to completion, they provided superior service. Danny and David explained the entire process including the handling all of the insurance paperwork. They continually checked in with us and always made themselves available to us for questions and concerns. Jennifer and Stephanie were awesome! They took such care with our personal belongings. From packing, unpacking and cleaning they went above and beyond with their service. So organized and professional. When they finished their work they had cleaned our home so well I didn’t have to do a thing! Ron Hess was phenomenal and wonderful to work with. From start to finish he was our liaison and coordinator and took us through each step of the process. He continually called us and made sure everything was going as planned and on time. He would stop by and check on the progress and made sure we were happy. I just love how he would return our phone calls promptly! I cannot say enough good things about Curtis and David who put in a lot of hard work and effort into our home. They always went above and beyond in everything that they did. Their work was exceptional and high quality. The attention to detail was over and above. They put in door stops because they saw we didn’t have any and I can’t tell you how much that meant. Something they didn’t have to do and whenever I see those I smile! Workmanship, quality, character are all things you will receive from this wonderful group of people. I highly highly recommended this company who also became family to us. In today’s world that is a real treasure. God bless you. Patrice Dingman

Restorations Pro is highly recommended from me. From the very beginning of our claim they were there every step of the way. They helped up understand what each part of the claim was going to contain and helped us through the stress of losing our home for awhile. During the process though, they reassured us by communicating as often as possible and kept us in the loop at all times on even the smallest details. Their craftsmanship with our 121 year old house was a challenge for them but they put a modern spin on it and make it look brand new! Their workers Travis and Trevor put so much detail into each room and added things we wouldn't have thought to. Jennifer (personal contents) was amazingly helpful and easy to work with. She was always reliable and answered any questions we had as soon as she could and handled our personal items as her own. Danny and David and Ron worked hard on making sure everything was going smoothly through the entire process of the claim and helped us out in whatever way we needed to so there was no added stress on us. We definitely could not have asked for a better team of people to have worked on our house. They brought us back home with so many surprises and made our family finally feel whole again. The pictures posted are the fire damage, the during process of restoration, and the finished result. We could not be happier! Thank you Restorations Pro!

I just want to say that during our time of need , Restorations pro , Danny, Debbie, Hunter, David, Jermey,Jennifer, Stephanie, Curtis,Ricky,Trevor,David Cole,Mike ,and all of the entire staff was quick to respond. They made us feel as if we were part of their family( and we feel we forever are) they came in took complete care of us start to turn key finish on a completely gutted fire and water damaged house and turned it into a very BEAUTIFUL house again. Thank you from the very depths of all of our hearts, we love you guys and appreciate everything you all have done. WE DEFINITELY RECOMMEND Restoration Pro!! They are 100% honest and committed to clients needs, and compassionate to their work ethics and they put our needs first, found things that could have been trouble down the road and they took complete care of everything, delt with the insurance start to finish. And once again we would most definitely tell everyone that if you need the services of Restoration Pro they come highly recommended by us.