Disaster Plus

My relationship with Disaster Plus began over 15 years ago when I bought my first townhome. The air system overflowed, and Disaster Plus went beyond the call of duty to solve not only that water issue but also an extensive mold issue. All with extreme care and professionalism. Fast forward a few more years, and I had a toilet overflow upstairs that flooded through to the downstairs. They took care of that, too – removing what needed to be removed and drying it out completely so that it could be put back together into a beautiful home again. Fast forward to this year about a month ago, I was busy with several things and accidentally left my kitchen sink with the faucet running, which flooded the kitchen. From the first moment I called, Tracy Norris, the owner, said, “Amy, we got this; Zach is on the way.” Having had mold issues before, she knew the urgency and put me completely at ease as I knew it was going to be handled expertly, and it was. Because they acted quickly, what needed to be removed was minimal, and they were able to save my beautiful wooden cabinets by drilling holes in them at their base to allow air to pass through, which, with their powerful fans and dehumidification, all was dry in two days. I must add that Julia Ann Norris, also an owner, offered extra care and professionalism that went beyond the call of duty through all these experiences, just as Zach, their expert remediator. Then, more recently, I was changing an old water filter in my refrigerator that, because it was old, got stuck, and water came gushing out to flood a part of the kitchen yet again. From the first call, it was handled with complete professionalism, and on a Friday at 9:00 p.m., Zach arrived smiling at my door to fix the problem. Again, what needed to be removed was minimal due to their prompt arrival, and now, two and half days later, all is dry and can be put back together into a beautiful home. As a professional, I feel it is important to let the public know of the best providers, and Disaster Plus for water and mold removal and remediation is the best out there! Drying out a home before it becomes a very expensive mold problem is worth its weight in gold. Aside from the peace of mind, expertise, and professionalism, beyond caring service, you can see why I am writing this review.  Thank you, Tracy, Fred, Julia Ann, Keating, Zach, and James, for all you have done to help me and my home stay healthy and in one piece! My gratitude is immense, and if you are looking for a provider to help with a water or mold emergency or even a fire emergency, I am sure they will treat you as family as they have me. That is their mission, and you can count on it!

Where do I even begin when it comes to singing Disaster Plus’ praises? I had a fire in my home last year after my living room upstairs was struck by lightning. A good portion of my home was engulfed in flames during the fire, and every area of the home would suffer significant fire damage. Soot covered what seemed like every inch of my home, as my hardwood floors began to immediately warp from all of the water used by the fire department to extinguish the fire. Many of my belongings and furniture had become severely damaged in the fire and my walls looked as if someone had rubbed coal all over them. I called Disaster Plus after being referred to them by a number of my friends and after seeing their Customer Lobby reviews on their website. I spoke with Penny initially who was as kind as she could be. A team from Disaster Plus was immediately dispatched to my home after I called them, and within the hour my home was on its way towards recovery. I was kept informed through every phase of the job and was continually amazed with how awesome Disaster Plus was when it came to customer service. The work they did in my home was just as splendid! My house was cleaned like it never had been before. My walls, ceilings, floors, and furniture were scrubbed and cleaned till they looked as if the fire had never occurred. My belongings were packed with the utmost care by Julia Ann and the Disaster Plus team and were taken back to their offices to be cleaned and stored while the reconstruction of my home took place. They used some air filtration machines that ridded my house of that terrible smoky smell, freeing me from what seemed like a never-ending bonfire. Disaster Plus was also able to remove all of the water out of my hardwood floors and got them to lay down again. No one is going to be a happy camper when something like a fire breaks out in their home, however, Disaster Plus left me feeling like the happiest of campers with all of the work they did in my home. Call them if you ever have water or fire damage occur at your home in Charleston for you will not be disappointed with their services I swear.

Calm and disaster are not generally words that one pairs together and finds any degree of comfort. From the moment I dialed 724-7247 and spoke to the dispatcher at Disaster Plus, a sense of being taken care of replaced the rush of anxiety I felt as I saw the flood of water rushing out of my ceiling fan from the floor upstairs. They answered my call immediately and their crew was dispatched, and called me to reassure me that they were coming, that they were on their way. “We’ll be there in a few minutes. It’ll be alright”, David told me. Rarely can one rely on professionals today so many companies are on the “fast food” business plan…get in and get out quickly – and don’t forget the bottom line. The men and women that spent six days in my home with me were so extraordinarily sensitive to our needs, our home and our flooding disaster. Seldom does one see such kindness, thoughtfulness, sensitivity and professionalism in combination in companies today. Disaster Plus’ approach to business and their clients was completely unexpected; it was more akin to a doctor’s bedside manner one imagines from a time gone by, than of a disaster repair company. My only wish is that anyone who will read this testimonial, please keep in mind that kindness is very rare indeed. You cannot buy it of pay for it, so don’t destroy it when it comes to your home to help you through your disaster. Be kind to the crew at Disaster Plus. They are truly lovely sincere people who are extremely difficult to find and replace. K. Engle

I dealt with a moderately small flooding issue inside my home that affected my flooring due to a faulty washing machine installation. Disaster Plus picked up the phone around 1 a.m. (yay for emergency 24 hour services!) Tracy walked me through the process, and sincerely helped to calm me down as a first time homeowner, I was certainly more than a little panicked by this situation. The crew came out the very next morning, were on time, professional and got my water mitigation work completed efficiently, while taking the time answer my questions and ensure I knew what was going on, which I sincerely appreciated. All parties I spoke with or dealt with at Disaster Plus were always courteous, friendly and knowledgeable - it's nice to know you're dealing with true experts when it comes to water mitigation and flooding issues. Tracy called and emailed me on a few separate occassions after the work had been completed; you really feel cared for as a customer here, which is hard to come by in this day and age. Disaster Plus offers the quality customer service of a family-owned company, with the resources and attentive staff to ensure all projects are completed in a timely manner. I hope I never have to call on them again, but am pleased to know where to turn should another issue such as this arise. If you're in need of these types of services, I truly can't recommend Disaster plus highly enough!

Our toilet overflowed for 45 minutes before anyone was aware of the situation. Once it was discovered, we had about an inch or two of water that completely covered the floors in three rooms and also impacted our master bedroom and living room. This was something that my wife and I never experienced so once the dust settled, we had to find a company to access the damage and provide cleanup relief for our house. When looking for a company, I saw a lot of average ratings, but saw that Disaster Plus had 5 star ratings on several sites. I called and spoke to Tracy and she made me feel at ease and was able to get her team out to me on the same day. Matt and his crew arrived and immediately accessed the damage, removed the affected areas and installed equipment to dry the floors and remove moisture from the house. Matt also took the time to explain what I could expect with the insurance and repair process and made himself available to speak to me and wife if we had follow up questions. I must say that in my line of work, I interact with a lot of contractors in the Charleston area, and at times I have to wait for a call back or repair to take place. Disaster Plus has given me optimism that there are contractors in the Lowcountry that think of the customer first and provide amazing work. I would absolutely refer Disaster Plus for anyone who requires assistance with Disaster Restoration.