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From Madalyn Petronick.

Paul Davis Restoration of Western Pennsylvania
Paul Davis Restoration of Western Pennsylvania
If i could give 0 stars I would. Worst company I have ever had to deal with and state farm as a whole now knows not to deal with this company. The contents manager, Kayla, told me she had expected my insurance to cover my deductible with my check to pay for all my destroyed items. When they did not she informed me my payment was then overdue and threatened to charge me interest how cam you charge someone interest and claim a late payment when you expected something without contacting the agency to find out what exactly was being paid out at the time? Prior to everything I contacted her on NUMEROUS occasions to take an air conditioner that was stored in the room where the damage occured. She gave me the run around the whole time until she eventually told me they don't do electrical and to just claim it as destroyed through my insurance yet she took my radio receiver and speakers, but they don't do electrical? Right. There was a grill on my back porch where the majority of the water fell from the pipes bursting. Obviously the water was going to cause rust. I informed them that it was claimed and needed disposed of at the time when they were packing my items. They never took it. When I brought it to Mrs. Renningers attention she informed me they'd have to charge a disposal fee. A disposal fee because they didn't take it when they were supposed to. That's completely on them that they can't do their job. Not on me. My bedroom set was destroyed because she LIED and said she contacted my claim representative and never received a call back. Upon speaking with my representative she stated she never received a call from Kayla. When Kayla finally contacted State Farm they questioned her and after lying to them she apologized and said she must have forgot to place the call. My bedroom set sat in water for a WEEK and was destroyed because she is incompetent at her job. They took items such as my brand new bridesmaids dress that was still wrapped in plastic and took it to be "cleaned" because it is protocol. It was never touched by water! They milked my insurance company for literally every dime they could. They took items that didn't need touched, but items that did they completely bypassed. If you are in Western PA contact another agency. I beg of you. I went with who my landlord called and that was the worst decision on their part and this was the worst experience of my life. I also called to speak to the owners being as they are the only ones above Kayla. Never received a call back and now they are on vacation. Goes to show how little home owners and renters really mean to this business!!!
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