From Brian Henning.

SERVPRO of Downtown Omaha, Sarpy County and Omaha East
TERRIBLE! Our sump pump failed, flooding our basement. Serv Pro came to our home removed bags of wet, moldy clothing, vacuum, steam cleaner and did a condensation evaluation. Jake and Alex (conveniently no longer employed by the company) were claiming they did not go into the basement and didn't remove the other items when 3 people witnessed this.
They ''lost'' the invoice and the manager Rob gave our insurance company incorrect information and now has changed their story (only after speaking with one technician) that they did indeed go into the basement but claim they never removed the items in dispute. After no help in resolving this and the manager laughing at my wife we are now forced to utilize law enforcement and attorneys in hopes of getting the items covered.
This is a company who has dishonest technicians with a manager that is terrible in customer service. The owner ''Pat'' thinks resolving this is telling our insurance company that the technicians denied removing the items which has clearly been done by both him and his awful management. One technician is no longer employed (do NOT blame him after what we have seen) and the owner refuses to contact him or allow us to contact the terminated employee and conveniently left the employees terminated status out of the conversation with insurance. Its frustrating that a manager and owner is able to speak for an employee who was terminated?!?! Not to mention insurance refuses to believe the witnesses and would rather just take the contracted companies (one employee! 2 were in our home!!)
The conflicting stories by management and the dishonesty by the technician with no means to speak to the other terminated employee have left us arguing with the insurance company with NO help from Serv Pro. Of course the insurance company is content denying the items to avoid payment and refuses to obtain a statement from the terminated employee.
I do NOT recommend this company to anyone.