Arrow Service Team

We had a contained fire in our garage this summer that unfortunately resulted in smoke damage throughout our entire home. Even though it happened over a holiday Alex from Arrow Service team was at our home almost immediately. Because the smoke penetrated every surface we ended up needing content restoration, upholstery/carpet cleaning, surface cleaning, and painting for all of our walls and ceilings. In the midst of all of this our insurance company/adjusters were being extremely difficult and argumentative with both Arrow and us. Alex and Howard stood up for us and helped us through the very long, arduous process of getting our claim moved along and paid out correctly in the midst of an extremely busy time for their business. They also cited multiple professional sources for why their interventions were necessary and acted with the utmost integrity throughout the entire process. We never once felt brushed aside and always felt like they cared about our home and getting it back to pre-loss condition as much as we did. Joe from Cloud Contents and his crew Doreen, Ismelda, Zaida, Tera, Rosabel, and Miranda treated all of our things with so much respect and care. Doreen literally hand washed all of our precious baby items and laid them out on racks to dry before carefully packing them into boxes for us. Tony, Rick, and Jared took the time to remove all of the shelving in our closets and walls so the painting could be completed correctly. While doing so they were very respectful of our home and kept everything neat and organized so it could be put back in the correct place. The painters Aaron, Devon, Kayla, and Myles are some of the best painters we have seen even with our experience building homes. They finished our home beautifully in almost half the time they were originally scheduled to take. We are so grateful to everyone at Arrow for their support in one of the most difficult situations our family has ever been through. We would highly recommend them to anyone and everyone! Thank you again Alex, Howard, Joe, Doreen, Ismelda, Zaida, Tera, Rosabel, Miranda, Tony, Rick, Jared, Aaron, Devon, Kayla, and Myles! Because of you our family is comfortably back in our home and you’d never know anything happened.

So, I have to be very blunt about Doreen and Nikki. Hands down two very professional yet outgoing, respectful, humorous, kind, happy, and extremely caring and understanding ladies. What a great asset to your business. Experiencing a fire and losing so much really traumatizes a person. With all the people coming and going it starts to get overwhelming. Having Doreen and Nikki here was amazing. They have a way about them that makes a person feel very comfortable. I felt as if I had known them my entire life. So I have to again tell these ladies thanks for making these few days go smoothly and I had a blast. Now for the physical part of their job..... WOOHOO someone that actually knows what the heck they are doing? Fantastic work is what they did. They were very thorough and detailed. They did not try to cut corners they did such a great job and were careful and respectful of all the items they cleaned. I really liked the fact that they informed me of what they were doing. Everything looks almost near new. The only negative I have to say is it was too fast, They did everything in such a short time and did it well I did not want them to go. I am a clean freak and my moto is everything in its place and a place for everything. I consider myself an Almost expert when it comes to cleaning or restoring anything. Yet, they actually shared some ideas and other ways of doing things that make a persons job easier... Thanks ladies. Love learning new hacks. This part is for the owners of Arrow service team... you have a million and one reasons to be proud of these two ladies. They are so much fun and so very good at what they do. As I stated before they are a huge asset to your business and definitely have nothing but positive things to say about your business. If I could please ask you to give a ada GIRL to them and maybe a bonus or some time off, I don't know just do something special for them. Look out competitors... you have a challenge on your hands because if the rest of this companies employees are even half as good as these ladies are Arrow's service team is a force to be reckoned with... Thanks for all you do

"THANK YOU ARROW SERVICE TEAM!!" I cannot say enough great things about the whole crew at Arrow Service Team! I have worked with them on several occasions--all due to water--and EVERY TIME, they have been incredible! With the most recent occasion, Tyler was first on the scene (arriving before me), as he was actually called to respond to broken water pipes in the apartment above my main floor women's boutique. When he saw moisture on my door he thought to check inside, only to find that my location had received quite a lot of water! Due to Tyler's fast response, my boutique suffered much less damage than it would have otherwise! Tyler was very helpful and professional, understanding the many emotions that go with a disaster! For the next 6 weeks, Tyler continued to make the entire renovation process very smooth, explaining step by step what I should expect, making all the appointments and connections with other parties involved, making sure to include me each time. He was extremely easy to reach whenever I had questions or concerns. I really appreciated the great respect and sincere concern Tyler showed me on a daily basis! Throughout the entire renovation, I worked with MANY of the Arrow employees and I was extremely pleased with each and every one of them! No one ever WANTS to have a disaster or issues that require restoration help, but when it happens, it is really really valuable to have a company that is as reliable as Arrow! "HATS OFF" to all of you......and thank you again! Sincerely, Susan Schwieters

We had a back up of our drain pipe when it rained 3+ inches overnight, so a room in our basement flooded. Tony Reyes came in and replaced the sheetrock, textured it and painted it. He was on time, professional and great at communicating what he was doing...an example is he let us know he was going to use a compressor so it would be loud for a bit. We really liked Tony's work. However, we were disappointed in the responsiveness to a question. Arrow Services was supposed to paint an additional wall in another room, but Tony did not have the paint and wasn't told he was supposed to do it. (Even though the lead man came to get a sample of the paint and measure the wall.) He and we called several times...no response. That was disappointing. We never got the wall done. They did subtract the cost of the wall out of the final price, but our wall isn't done and it could have easily been done while Tony was waiting for the paint to dry in the original room. The person working should always have some one he can contact during his time out on a job. A new team came a few days later and replaced the padding under the carpet and relayed the carpet along with some finishing touches. We were happy with the results over all. They nicked the paint in a few places but we can touch it up ourselves. Overall happy, just those couple of things made it a 4 out of a 5 job.

Why I would not recommend. 1. Demo team was prompt and quick at getting stuff out even though things got broken they were not necessarily carful. 2. Would over promise and under communicate , would promise that one step of the process would be complete on one day and then only send 1 person to complete and entire house of sheetrock repair or send 3 guys with 3 sheets of subfloor for 2 hours when they were supposed to be there for an entire day to do the entire house so cabinets could be installed and because it didn't get done everything would take an extra month to complete because they had to reschedule everything again. 3. Left my carpet outside in the rain when they were working on the house and we were out of town. 4. Were told we could call, text or email them at anytime with questions or concerns but would go weeks up to over a month without answering and once you got an answer their was attitude for even asking them the question or questioning anything that was happening. 5. Instead of their team asking how to remove something from my home they just hammered at it till it broke. 6. They didn't even remove and repair all of the damaged drywall in the main room that was flooded (I'm guessing because they didn't want to move the water heater) so I still have destroyed crumbling sheet rock. 7. Carpet cleaning they brought in did nothing. 8. The demo team didn't secure my expensive custom made sink with all of its braces and didn't warn us that it wasn't secure so it fell out of the counter and cracked in several places. 9. Terrible scheduling and timeline management. Our house flooded in April and received our final bill in October. Our house is only 2 thousand square feet. 10. Attempted to charged us for work they didn't do on the final bill, which was amended for the most part but took an extra week or two to get back to us. This review will be the very last bit of contact I ever have with Arrow and I cannot be happier. - Marrah Ferebee