Emergency Mitigation Services, LLC

8/16/2021 I'm a new tenant in a Pathlight Property Management home. As of yesterday, it's just now 3 weeks That I've been in this house. Last Wednesday after running a load of laundry and going into my utility room to switch it over to the dryer, I was shocked to open the door and realize I had at least two inches of raw sewage floating around in the room! A plumber came out but was unable to do anything due to the level of waste in the room. We were told the situation would be escalated. To Make a bad situation worse, we had very heavy rain the next evening, and woke up Friday morning to not only that, but up to 3-4 inches of rain in some areas in our basement. The carpet in the room next to the utility room was soaked, and now the sewage was distributed throughout the entire lower level of the house. Scott Jones came out and pumped the water from the basement, removed the carpet, and placed dehumidifiers throughout. He was very professional and explained to me, step-by-step, the exact process of what they were doing, why, and assured me that they would make sure to get me taken care of so that I would not have the issue again. Unfortunately, he could only do so much until a plumber comes out to auger the sewage line. It is now Monday, and I'm still awaiting a plumber. Scott Jones has followed up with me regularly to check the status, and came out again today to check the moisture levels of my basement. He and His team have been the only light through this process for me as I am now on day 6 with no running water. I'm not even able to turn it on to wash my hands without flooding my basement with sewage. I am not a happy new tenant, but Scott's professionalism and communication makes me feel confident in their efforts. I highly recommend him and EMS!

Absolutely wonderful company and employees. My family and I just moved into a house we are renting and had noticed the basement began to flood with sewage. We called the landlord and before we knew it EMS came right away to assess the situation. We met Leroy who right away made this frustrating situation a lot less stressful because he saw what needed to be done and let us know what we needed to do until he could send his guys out the following morning. The next morning Scott came to do the work and I explained to him that the plumber that was coming from a different company didn’t show up yet. Scott saw I had young kids and a newborn baby and told me to not worry because if he had to he would extract and clean the water out twice to ensure all of our safety. Scott and Travis not only did an amazing job that exceeded my expectations of quality, quickness, and efficiency, which alone is something that is hard to find today - but seeing how Leroy and Scott genuinely cared about the safety and health of my family makes the work they do absolutely priceless. I will be recommending everyone I know in need of their services to them. Now knowing that if something were to happen in the future I can rest easy knowing these guys will fix the issue. If I could put more than 5 stars I would.

I’ve had the pleasure to see how above and beyond EMS will go to turn a tragedy into like it never happened. Their services, communication, and knowledge of how to help get a family or business back is above and beyond the industry standard. They give you a peace of mind. It is a great feeling knowing you are in good hands and they are going to get everything taken care of with working with insurance, cleaning and taking most care of product, and family belongings like it’s there own. Not only do they have the knowledge, they get the scope of work completed fast and done with the utmost quality. They care about the customer and take pride in all aspects of the process. From beginning to the end, they are nothing but the best. I have had the pleasure to see first hand the great passion from Justin and Whitney. The whole company works hard to get the customer through a tough time and knowing EMS has the abilities to handle any size job or challenge. I would highly recommend EMS. They are the real deal. They truly care and they treat you like family. Thank you for being a lifesaver.

Mr. Benny, Xavier, Maurico, and Phil were incredibly wonderful to work with! We had water damage in our living room and our garage. Even though the water damage was stressful, working with Mr. Benny and his crew helped remove some of the stress from the situation. We've had a lot of people work on our home over the years, but Mr. Benny and the crew were THE most respectful and the kindest. Mr. Benny was very patient with us and all our questions. He's a great communicator and true to his word. The team also took genuine care of our home in all of their tasks. Their work is very thorough and high quality. We had a truly great experience working with this amazing team of people.

Above and beyond service. Wasn’t sure what to do when water pipes busted in my house because I hadn’t ever been through this kind of thing. However from this first time I spoke with Justin and then meeting up with Benny, Leroy and Mauricio I felt so at ease. Benny explained the process and everything they were going to do and said to not worry they would take care everything and that they did. Couldn’t be more grateful for this professional team and the the great job that they did. If you find yourself in need for this kind of service I would not hesitate to use these guys. They are forever be saved in my contacts just incase I need this kind of service again.