OneRestore

Let us start by saying that we have had no experience with a house fire and remodel. That said, our house was a “process.” (From April of 2022 to November 2023.) Mike was a good communicator and returned every call promptly. Some of the subcontractor concrete work was subpar, but One Restore addressed the issues. Our insurance company was wonderful and a great help at resolving all issues that arose. Mike was very busy with hurricane damage etc, so William was assigned to our job. William was awesome. He listened to us and genuinely cared about our home and the repairs. I would find him working all hours at our house doing little things that meant so much, for example, putting in doorknobs, hanging a mirror, light fixtures, or sweeping the patio or mopping floors. He kept the job site clean and clutter-free. When William came onboard, there had been a lot of subcontractor issues… electrical, carpentry, painters, concrete work, finishing work. William had his own subcontractors that he used for different jobs at our house, who were excellent. Then William was assigned to other home restorations to manage, and our restoration was given to some guy named Brian, who we never saw, and he never returned one single phone call. William was then put back on our job. My advice… don’t work with Brian. William is kind and thorough and a perfectionist. He does not like shoddy work or shoddy workers and knows who to hire for the job that is needed, it seems. He is a true asset to OneRestore. He was a pleasure to work with.

The synergy of One Restore’s Project Manager Amy Morgan along with her team Tbor and Aaron was impressive. They were highly professional and personable . With my background in customer relations, I view those winning qualities as paramount in representing the company’s core values. Amy would explain in detail the steps needed to accomplish the goal of repairing the damage and preventing future mold invasion. Tbor and Aaron worked diligently in carrying out the restoration process. I could see they took pride in their work. They were clean, polite and punctual. They had respect for each other’s expertise and a high regard for Amy as the Project Manager. It is apparent why my insurance company has included One Restore on the list of their preferred vendors. Amy emphasized how the company has a three year written warranty backing up their work. It is reassuring that One Restore doesn’t hesitate to guarantee it’s high quality work. This is a company that puts forth a strong effort to set the Gold Standard in its field.

Outstanding customer service,with the best contractors there are. From start to finish this company gets it done. Thorough,with uncanny attention to detail. Particularly noteworthy is their painter/finisher. Adam demonstrates a prodigy ability that I've never seen before. His work ethic is uncanny,and goes far beyond what is required. Mike Farrell demonstrated an unparalleled capacity to see the whole job in real time. Specifically, his gifted unique ability to see all the details from start to finish. Highly intelligent who takes enormous pride in his company. Finally his office personel are equally adept to handling any malfunction that comes their way. Amy is the who's who of project management. Smart,intuitive, personal,and an excellent straight shooter that keeps it all level. In close, One Restore is the company for any and all disasters that unfortunately come our way. I highly recommend this A+ team to solving your domestic emergency disaster. Best of the best.

Mike and his crew at OneRestore helped me get my home back. Hurricane Irma flooded my home and I was at a complete loss until Mike generously offered up his help. I did not have flood insurance since I am not in a flood zone and FEMA was extremely disappointing. It wasn't just rain/storm water (read between the lines), so it was quite damaging. It took four appeals to finally be "awarded" about 10% of my estimated damages. No joke! There was no way I could afford to repair/replace all that needed to be done. Then, Mike at OneRestore popped up! Mike donated kitchen cabinets (demo and install) and cleaned/polished my tile floors. I wouldn't have my house back if it weren't for companies like OneRestore pulling together and helping those in need. You don't know how much I appreciate all the time and effort that was put into the work that was done. Thank you, thank you, thank you! P.S. I have flood insurance now. )

As a local realtor here in Ocala Florida, I have referred OneRestore for major restoration work several times and they have provided superior service. When an angry tenant who was being evicted left the water running and flooded the entire house, Mike and his team were there within the hour. Because of the extensive water damage, this restoration job was very big. OneRestore not only did a great job, but coordinated with the owner and the insurance company and made me look really good to my customer in the process. Another time, a friend experienced a fire in his apartment complex. OneRestore was able to completely repair the fire damage, deal with the water left by the fire department, and remove the smoke smell. I highly recommend OneRestore for all fire damage restoration, storm damage, flood water cleanup, and mold removal. They are the BEST!