Damage Restoration

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From Lorna Catford.

Redwood Restoration Inc.
Redwood Restoration Inc.
Redwood Restoration easily earned 10 Stars! We had black mold from rainwater damage that our insurance didn’t cover (beware “rainwater exclusion” in the small print). Tom Hoover was easily the most thorough in his inspection to give us a bid he shared his knowledge and observations, and just seemed to have a lot of integrity. His wasn’t the lowest bid, but he worked with our budget, going out of his way with his team to not only remove the mold and fix the damage, but also to communicate along the way, check in, help with some extra work not in the original bid for no extra charge, and generally hold our hand throughout what could have been a worse ordeal. We always felt that he and his team cared about us and fixing our problem – they consistently took time to answer questions, explain, and check in with us. They took photos along the way of our mold and their progress, and shared them with us. We also appreciated that they not only did the mold abatement, but the rebuilding, too. Tom recommended a roofer (none of the restoration people we talked to did their roofing – it’s more specialized), and meanwhile his team gave us a temporary patch good for a month or 2. His Redwood Restoration team members are extremely professional, combined with reasonable, caring, honest and attentive to detail. Tom never made us feel that our questions were wasting his time -- we felt 100% seen as real people with a job that needed doing, not some dollar signs that a big company wanted to rake in. I would 150% recommend Redwood Restoration without reservation!
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