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From Steve Sturtevant.

CAI Concrete
CAI Concrete
We contracted with Create an Image (CAI) Decorative Concrete to build a stamped concrete patio in the Lake Manassas neighborhood in Gainesville, VA. We were given a very loose upsell design in terms of features and size, told we could always scale down later, and required to deposit 10% of the design estimate to secure our place on the schedule. After receiving HOA approval, which required substantial changes to decrease the proposed project, we asked Carol when we would be scheduled. We were told in email that we were still not on the schedule, but would be notified 1 to 2 days before start date which might occur in May 2012. Within 4 days of HOA approval we found out we would be relocating and asked to put the project on hold, Carol approved. In August 2012 we were relocated and contacted CAI around a full or partial refund of the deposit. Although our job had not been scheduled, absolutely no work had been done and no materials had been ordered, Carol refused to refund any amount of a substantial deposit. She stated the deposit was non refundable and when asked to provide evidence detailing CAI cancellation policy, she refused. When prompted Carol sent inflammatory emails stating we cost her substantial business and we should have "...just built a patio in March, when we were scheduled." We offered to split the deposit and walk away, and Carol again refused. We have since opened a case with the Better Business Bureau against CAI, we are the 5th complaint in the last 12 months, and are awaiting resolution. During the exchange Carol wrote the following email response, which is overall representative of the level of professionalism and respect we experienced with CAI: "I wish you understood. As Iam sure a judge would love to read your responses. Iam not sure you are aware your statements and your wives... Are written with threats and slander. Iam sorry you are doing this." Based on our experiences and interactions, we would strongly caution prospective buyers from working with CAI.
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