Pattern Pro Concrete

Summary: The lady that runs the office operation is nice, professional, & very helpful, but her hands seem to be tied by the owner(s). The construction crew did just OK. Otherwise, it's run by highly unprofessional, unethical business owner(s), and once they get your business they seem not to care one bit about good service. I do not recommend this company. At. All. Terrible communication, they changed the price, and gave me a crock of a story as to why the price was 16% higher than what it should have been AFTER the job was done. Full Story: I hired Pattern Pro to do a patio with plain grey concrete, light broom finish. "Owner" came out to quote and was nice & easy to deal with. Gave me a price for what i was wanting and i explained to him that i wasn't 100% sure on everything as far as layout because i still had to get approval from HOA. He indicated that was fine, that he would just charge $X per square foot based on whatever the size of the patio ended up being. I eventually sign a contract for the quote based on the original size. Estimated start date was about 6wks out. No problem. A couple weeks before, i checked with them to see what the schedule was looking like. Still a month out. Then about 10 days later they call and say "hey an opening popped up and we can do the work in the morning". I agreed and mentioned to the office manager that the project size was slightly different. Despite my asking, no communication on approximate time they'd show up. Construction crew shows up next morning, and eventually "Owner" shows up. I mention the slight size change downward and he had not gotten the message. We talk over a couple changes and he came across irritated, rushed, rude. He laid out some lines by string & paint... by eyeball (no squaring), rudely asked for deposit, then left. Never saw him again. All communication was routed thru the office manager & she relayed between me and Owner - who seemed not to respond to her either. His crew mostly didn't seem to speak much English so i had zero clue as to what was going on and my questions - like do i need to cap the sprinkler lines or will you about what time will the crew be here; etc - went unanswered. For all i know the crew would have poured cement over the sprinkler heads if i hadn't capped them at the last minute. It's hard to find good finishers that can do quality work on gray slab. The quality of the work was OK. Pretty good in a couple areas, very mediocre and sloppy in others. With the tools the crew used, I'm actually surprised they did that well. I wasn't completely satisfied, but it was good enough b/c we were going to stain the patio. After the job was done, 2 weeks went by and i had to call them to remind them to come and remove the forms from the slab. They said they'd show up on Friday or Saturday. They showed up Tuesday. Then I eventually asked about the price based on the updated square footage - which was slightly smaller by 72sqft. They said i owed the price for the original square footage and gave me some story about material shoulda been even higher for the smaller job. I'm well-versed in projects like this so i called BS on the magnitude of the higher amount. I know the math. I did the math. Owner offered to meet with me. I declined because 1) I don't have time for this 2) the slab is already poured and unchangeable 3) just tell me if you're sticking to the unethical price or if you're going to do the right thing... we don't need an in-person meeting for you to come & try to convince me of why the price is higher. I never heard back. I sent a check for the higher amount because that's how i do business. Now i can say with a clean conscience to everyone that Pattern Pro is not worthy of your money. It was a poor customer experience. I've literally formed & poured hundreds of patios, driveways, house slabs, etc, in my younger years as part of the family trade. I hired Pattern Pro because i don't have the tools anymore & I just wanted the job done. Pattern Pro made me deeply regret that decision!!!!

Summary: The lady that runs the office operation is nice, professional, & very helpful, but her hands seem to be tied by the owner(s). The construction crew did just OK. Otherwise, it's run by highly unprofessional, unethical business owner(s), and once they get your business they seem not to care one bit about good service. I do not recommend this company. At. All. Terrible communication, they changed the price, and gave me a crock of a story as to why the price was 16% higher than what it should have been AFTER the job was done. Full Story: I hired Pattern Pro to do a patio with plain grey concrete, light broom finish. "Owner" came out to quote and was nice & easy to deal with. Gave me a price for what i was wanting and i explained to him that i wasn't 100% sure on everything as far as layout because i still had to get approval from HOA. He indicated that was fine, that he would just charge $X per square foot based on whatever the size of the patio ended up being. I eventually sign a contract for the quote based on the original size. Estimated start date was about 6wks out. No problem. A couple weeks before, i checked with them to see what the schedule was looking like. Still a month out. Then about 10 days later they call and say "hey an opening popped up and we can do the work in the morning". I agreed and mentioned to the office manager that the project size was slightly different. Despite my asking, no communication on approximate time they'd show up. Construction crew shows up next morning, and eventually "Owner" shows up. I mention the slight size change downward and he had not gotten the message. We talk over a couple changes and he came across irritated, rushed, rude. He laid out some lines by string & paint... by eyeball (no squaring), rudely asked for deposit, then left. Never saw him again. All communication was routed thru the office manager & she relayed between me and Owner - who seemed not to respond to her either. His crew mostly didn't seem to speak much English so i had zero clue as to what was going on and my questions - like do i need to cap the sprinkler lines or will you about what time will the crew be here;etc - went unanswered. For all i know the crew would have poured cement over the sprinkler heads if i hadn't capped them at the last minute. It's hard to find good finishers that can do quality work on gray slab. The quality of the work was OK. Pretty good in a couple areas, very mediocre and sloppy in others. With the tools the crew used, I'm actually surprised they did that well. I wasn't completely satisfied, but it was good enough b/c we were going to stain the patio. After the job was done, 2 weeks went by and i had to call them to remind them to come and remove the forms from the slab. They said they'd show up on Friday or Saturday. They showed up Tuesday. Then I eventually asked about the price based on the updated square footage - which was slightly smaller by 72sqft. They said i owed the price for the original square footage and gave me some story about material shoulda been even higher for the smaller job. I'm well-versed in projects like this so i called BS on the magnitude of the higher amount. I know the math. I did the math. Owner offered to meet with me. I declined because 1) I don't have time for this 2) the slab is already poured and unchangeable 3) just tell me if you're sticking to the unethical price or if you're going to do the right thing... we don't need an in-person meeting for you to come & try to convince me of why the price is higher. I never heard back. I sent a check for the higher amount because that's how i do business. Now i can say with a clean conscience to everyone that Pattern Pro is not worthy of your money. It was a poor customer experience. I've literally formed & poured hundreds of patios, driveways, house slabs, etc, in my younger years as part of the family trade. I hired Pattern Pro because i don't have the tools anymore & I just wanted the job done. Pattern Pro made me deeply regret that decision!!!!

On or about November 2018, Carrie Poole contacted Pattern Pro Concrete (hereinafter referred to as PPC) regarding installation of stamped concrete on their walkway and driveway located at my residence in Spring, Texas. At that time, Mrs. Poole spoke with Gail Haisten, the Office Manager, regarding the project. On May 2, 2018, Gail Haisten emailed Mrs. Poole indicating that she had scheduled Jim Haisten, the Project Developer, to meet with Mrs. Poole at her address on Thursday, May 3rd at 1:00 p.m. Mrs. Poole and Mr. Haisten met per the letter which is attached as Exhibit “A”. On May 5, 2018, Mrs. Poole received an email from Jim Haisten containing two proposals for work to be completed, one totaling $6,100.00 and a second proposal totaling $11,430.00. On November 6, 2018, Mrs. Poole signed the proposal totaling $6,100.00 and emailed it to Jim Haisten on November 7, 2018. Sometime thereafter in November 2018, Mrs. Poole was contacted by Mike Haisten regarding the work to be performed by PPC. Mike Haisten advised Mrs. Poole that if she would pay in cash, PPC would perform the work described in the second proposal totaling $11,430.00 at a reduced cost of $9,600.00. Mrs. Poole agreed to pay Mr. Haisten $9,600 in cash with $4,750.00 due at the beginning of the project. The project was scheduled to commence on December 17, 2018. Mr. Haisten emailed Mrs. Poole the receipt for the initial payment on December 19, 2018. On December 18, 2018, Mrs. Poole texted Mr. Haisten and indicated the following: “Good morning. My first impression is not so good. I would like to have an experienced crew out here working. Not saying that your “Project Manager” is not experienced, but the kids who were with him seemed to need a lot of instructions. I don’t see that a lot of progress was made. Initially, you indicated that you and your brother would personally do the job for the cash payment. However, that doesn’t appear to be the case. I would rather wait on a crew that is experienced so that it will be completed timely and correctly.” Of course, Mr. Haisten had excuses for the guys and the project. On December 22, 2018 the project was completed, and Mr. Haisten arrived to remove the caution tape on December 24, 2018. On December 28, 2018, only 11 days after installation and completion, Mrs. Poole texted Mr. Haisten with photos indicating that the stain was washing away, and of course he made an excuse. On January 14, 2019, Mr. Haisten attempted to rectify the problem, however, it still was not corrected. The color continued to peel away, and to date, after numerous attempts by Mr. Haisten and a different crew each time, the driveway and walkway have peeled to the point where there is little to no stain. At a couple of points, while completing the redo, the crew was attempting to install sealer in the rain. We brought this to Mr. Haisten’s attention however, he again made excuses. I have several photos dating back from December 28, 2018 to the present to prove the disastrous outcome of the project. Mr. Haisten has made four attempts to correct the problem and claims that he doesn’t know what is causing the peeling. The installation has been defective from the very beginning, and to date, the problem has not been corrected. Mr. Haisten has agreed that he will attempt to correct the problem again, however, he wants to charge $2,300.00 for correction of something that he is responsible for. We do not believe that Mr. Haisten can correct the problem. His products and services are terrible. We do not advise anyone to use this company. I am requesting a full refund of the $9,600.00 that was paid for the project, or we will sue him for damages.

Expensive, miss-quoted price, long time to complete, but looks great for now! We had stamped concrete poured in our back yard, and it looks good now aside from some bubbles of the stain around our back door. I do question the longevity of this - I was told they only use "the best" products, "nothing you can get at Home Depot." But when I saw them painting the concrete I noticed it was Behr Concrete Stain - which I later purchased at Home Depot for touch ups. Probably a good product - but why lie about it? When the project manager came to look at the job (3 times), he said it would be a certain price for demolition, but when I received the written quote, demo was $1.00 more than what I was verbally quoted. I called this out and they said after seeing the job it would be more expensive to demo – though he had seen it 2 times prior, so not sure why the price suddenly changed. Luckily, they met me in the middle and reduced the demo by $0.50. Job was supposed to take 1 week. It took nearly 2 weeks for the concrete part and over 2 weeks by the time they finally cleaned up the forms. Also, strange that I had to request a cleanup crew because they sprayed concrete all over windows and fence. They later cleaned up most of it, though there was still quite a bit I had to scrape off. Crew was kind of unprofessional – they had to remove the fence to get the bobcat back for demo, when I asked if they were going to replace it, they pushed back. They said “that’s not our job.” Eventually their manager talked to them and they did it, but I’m not sure why I was the one that had to ask for that to be replaced, isn’t that part of the job? It’s not a great feeling when you pay nearly $14K for a project and have to beg for status updates, clean up and feel like the “high quality” products they boasted may not be what you’re getting. I know no contractor will be perfect – but for this price tag I expect some common courtesy, truth and damn near perfection.

This review is way overdue, but I was so happy with the work done and service provided with Pattern Pro Concrete, that I have referred everyone I know to them and they have had the same positive experience. Mike was at the job site every single day making sure everything was up to par, on time and of utmost perfection. He even sent me pictures along the way showing my dog hanging out with them during the job as the “project manager” as we joked. The way he treated not just me, but also put my mind at ease when I wasn’t home and they way he treated everyone, was something that is hard to come by! Mike and his family and his business are full of integrity and I’m a customer for life now. Needless to say, I highly recommend them!