Polytex Concrete Leveling

David was very professional and came out and gave me a quote very quickly for lifting my back patio but unfortunately the day of the service did not go so smoothly and professionally. Upon their arrival they informed me that they would be setting up for about 30 to 40 minutes and then that the lift itself would take them 2 to 3 hours but when I cam out to check on them after about an hour they informed me that things had gone quicker than they thought and that they just needed to clean up. I quickly examined all of the cracks in my patio to see if they had closed up any and I was very surprised to see that they hadn’t changed at all. Now I wasn’t expecting them to close up completely because my patio was covered with Limestone but I figured there would be some closing of the cracks. They told me that they had raised it ½” and that they never promised to close the cracks just to sure it up and prevent further cracking. David had said it would need to come up at least ¾” and when I checked the side of the patio to see how much it had come up it wasn’t even the ½” they said it came up. I immediately called David to discuss my dissatisfaction and then the young man doing the job said He never told me he was done, which was flat out a lie or we would even have been having the conversation in the first place. I hadn't come out in the middle of the lift to start complaining and why were they cleaning up and sealing all the holes if they weren’t done. Not to mention the 4 security cameras on my porch that recorded every word they said. Long story short they drilled the holes open again and raised the patio a total of 1 ½” and the cracks did start to close up but they made me make the call on when it was enough. I thought I had hired professional who knew what they were doing and understood not only how to raise my patio but knew the science and physics of what was going on underneath the patio and how to fix it. I was extremely unhappy with the unprofessional way they performed the work and that they basically called me liar to my face. They did get the job done under my insistence that they weren’t done but that doesn’t change the fact that they were ready to leave without even completing the job. I had a contract for them to reseal the cracks in my drive as well as I had gotten them a job to lift my neighbors driveway slab but we decided we could not trust them and pulled both of those contracts. Hire them if you want but watch them like a hawk and know a little about the physics behind what they are doing or you might not get what you paid for.

I have a 6' high x 6" thick poured in place concrete retaining wall behind my house that basically holds my backyard and house from sliding down the hill. The recent rains caused a sinkhole to form. The soil was being washed out under the wall and into the alley on the other side of the wall. I contacted Austin and he came out and gave me an estimate. While he couldn't match his competitor he was able to lower his estimate some. Austin told me that they were the only company that was certified by the SJRC to work on bulkheads on Lake Conroe. This gave me confidence in their ability to solve my problem. Sergio and Raul came out a day earlier than planned at just after 8 am. They were very polite and friendly guys. They got right to work. They injected the foam from the top down along the inside face of the wall. They them drilled some holes and injected more foam through the wall and into the soil on the other side. After they were finished injecting the foam they started their cleanup. They also filled the holes they drilled with fresh cement so that the wall looks good. They did a great job of cleaning up even to the point of wire-brushing the concrete wall. They did no damage to my yard what so ever. They were done by 9:30am. These two guys did a fantastic job. I am very pleased with the work they did. Time will tell but I believe that this will solve my problem. I would recommend them to anyone.

My one of my driveway slabs had risen by almost 5 inches. I was looking for a way to even out the driveway. I found Polytex via a Google search. I called for an estimate. Dave Baller was the person with whom I spoke. We arranged a time for him to come out and give me an estimate. He was on time, knowledgeable, and very considerate. He explained the process to me, and then quoted a me price. I had gotten 2 other quotes. I also had the price of tearing our the concrete and replacing it quoted. Needless to say say I accepted on the spot. I was scheduled for three days later. On the day of the work, his crew, supervised by Trent Holcomb, arrived 20 minutes early. He introduced himself and then explained what was going to happen. They went to work right away. They were professional, courteous, and did not waste any time doing other stuff. After about 90 minutes they were done. The slabs were even. Unless you had driven over the slab, or tripped over it, you would never have known that it was ever uneven. I fully and whole heartedly recommend Polytex to anyone who is considering this type of work. The price, the customer service, and the work are truly something you can write home about. Please consider this company should you need this type of work in or around your home.

The concrete aggregate decking around my pool was sinking pretty bad in some areas causing uneven safety concerns. I called on my first quote with this company, David came out explained the process and answered every question I had. It's rare that I feel such a level of comfort from a contractor in that I don't seek out others before making a decision, but this company felt like a no brainer. The level of service didn't end there, when the first crew came out to raise the slabs, again I had questions as they were doing the work , they fully answered and explained all the whys and hows I had to a level I easily understood and made full sense to me, they even encouraged me to watch and they did an awesome job. The second crew that came out the next 2 days to redo and fill in all the joints wasn't as receptive on information but still did a top job and that's all that matters. I am very pleased with the work they did and the level of service they gave me and would have no hesitation in recommending Polytex. Thanks Guys

Sad to say I was disappointed. My bid was $750 to level 7-8 sidewalk squares due to trip hazards. There are no longer any trip hazards, so they met that criteria but did little else to make me think it was worth the money. The whole process took about an hour and 15 minutes. Honestly I’m surprised by the number of 5 star reviews. Hopefully my job was the exception and Collin will come back out so I can show him the rest of the problems. Response back to the owner - I thought inviting Collin back out to see the rest of the problems was reaching out. Anyway, there were 4 areas that we agreed would be addressed, 2 were done correctly, one was only halfway done and one the tech said there wasn’t anything he could do about it due to the thickness of the concrete. On the one that was halfway done, Collin said they would feather the squares so the hump wasn’t so large. When I told that to the tech, he said that’s what sales says, but we can only do what we can do, so we have a bigger hump in the sidewalk than expected. Also, there is a large gap between the squares that wouldn’t have been there if they did the work the way it was described. My issue with the cost is if you only did just over half of the work, you should take off some of the bill. For what the job cost, they should have taken the time to do the job right instead of telling me that was all they could do and rush off. If you are really interested in customer satisfaction, you have my contact information and you can call me to let me know how you plan to make this right.