Custom Carpet Centers

My husband and I were looking for flooring for our kitchen and visited 6 stores, big box stores and smaller stores in Chautauqua and Warren County in PA. Stores we visited had staff who were not familiar with the product and in some stores we couldn't find anyone to wait on us. Our last trip to find flooring we decided to drive around Lakewood and Jamestown and look for another store. At this point my husband and I were ready to give up on the flooring. We saw the Custom Carpet Center store and decided to give this project one last shot. Walking in the store was like a breath of fresh air. We were immediately greeted by Nichole Goodman. She was so very nice and listened to the flooring details of our project. She then pointed out samples of the type of flooring we all agreed would work. Ms.Goodman pointed out there was currently a discount we would be eligible for and met with our contractor to discuss the installation. We returned a few days later with the decision to expand our project to the entire first floor of our home. Nichole introduced us to an application where the flooring could be inserted in a digital photo of our kitchen and living room. That is a great tool! The product will be shipped to our home in Warren County PA and we couldn't be happier. Our gratitude goes to Ms. Nichole Goodman for her superior customer service. To the owners of Custom Carpet Center you have a gem in Ms. Goodman! I have passed her name on to 2 friends looking for flooring and we will be carpeting 3 bedrooms in the near future. Custom Carpet Center and Nichole Goodman !! See you again, soon! Linda and George Loomis Pittsfield PA

We love our new floors! We have a summer cottage near Chautauqua and wanted to replace 15 years of carpeting with wood flooring. Because we close the house down during the winter we were advised that we could not use wood so our wonderful sales person Nicole suggested luxury vinyl plank. We selected CaliBamboo Longboard which is a wide plank, and it looks just amazing. Nicole went out of her way to offer amazing customer service during the Covid-19 pandemic and navigated with us by phone and online. As soon as state regulations would permit, they were able to do the installation and it really looks fantastic. Installer Jeremy artfully arranged the boards so it looks realistic, warm, clean and rustic. He was fast, a great craftsman, and, very, very neat. We couldn’t be more pleased!

I have had dealings with dozens of employees at various flooring businesses and Nichole Goodman is by far the best individual I have ever encountered. I was having great difficulty obtaining a particular Armstrong vinyl flooring which was discontinued. She spent considerable time and effort and tracked it down quickly. She was very responsive to my phone calls and inquiries and she could not have been more helpful. She has an upbeat, positive and pleasant personality which goes a long way in this field. She is extremely capable, quite personable, a fine professional and an outstanding asset to Custom Carpet Centers in Jamestown, New York. I highly recommend Nichole and this business for all of your flooring needs-you will not be disappointed. Robert Zellers

I stopped in for some padding normally for floor use but I needed it for a different project as well as I will be updating my flooring within my home the new manager Ben took time to LISTEN to what I needed and based off what I said he suggested products. I stress that because often times we are pushed in a direction that is good for the company but not for our needs and this situation is not like that. I will be a forever customer due to that thanks again Ben and Custom carpet centers in Olean

It was a pleasure working with RJ to have carpeting installed in 3 rooms of my home. RJ was very knowledgeable on all the products to help make a decision on what would work best for me and kept me informed through all the steps up until installation. The install went smooth and the final product looks great!! I would highly recommend Custom Carpet Centers for any flooring needs!!