From Amy Ranson.
CTI of Acadiana, LLC
I hired Mr Nezat’s company to restore our weathered stained and scored concrete on our patio. I wanted it as close to the original as possible with added texture to prevent slipping. We also asked to level out the concrete near the post because it was low lying and would collect water. About half way through the project, I was asked to approve it before sealing. It was at this point that I realized how terrible the work looked. The coloring is splotchy and uneven as well as the scoring. Too much concrete was added to the area by the post so it still collects water, just in a different area. When the coloring was added, it ran off so now there is a huge dark ring around the post. When questioned about the quality of the work, Mr Nezat refused to admit anything was wrong. He says only touch ups are needed and the project is ready for sealing. He has never seen the project in person and has never offered to come by, so I don’t know how he feels comfortable drawing this conclusion. I have reached out to four different local contractors that tell me the work is not up to standard. Their advice was to grind it off and start over. I don’t really trust this team to do that since they refuse to admit anything is wrong in the first place.
The cherry on top of this all is that Mr Nezat refuses to speak to me, stating that he would only communicate with my husband even though I have been the primary source of communication all but two times. My name alone is on the estimate as well as the check he was paid with. Not my husband’s. When questioned why, he said it was because I sent after hours emails (a lot were individually sent pictures). Funny since all of the initial communication was done via after hours emails. The job remains incomplete and Mr Nezat still refuses to talk to me.
I have included pictures of the current state. One is of the concrete wet. I was told wetting the concrete would give a better idea of what it would look like sealed. As you can see, it looks even worse.
The company’s reviews look great on Facebook, but please advised that some of the 5-Star reviews were left by Mr Nezat’s friends, family, and colleagues. Both the CEO of CTi and his son left glowing reviews in addition to a handful of other CTi distributors. A word to the wise—pay close attention to the relationship of the reviewer when trying to determine if it is genuine. Do not overlook the 1-Star reviews as I did. When I initially pointed this out on Facebook, Mr Nezat immediately disabled reviews. He has since restored them, and of course another favorable review appeared from one of his concrete contacts.
