From Hector Van Lennep.
Pumpcrete USA Concrete Pumping
I have used them twice recently, first job went well, had a great pump guy. The 2nd job went horrible, my worst concrete pumping experience in 25 years.
I booked a job for 11:00 with dispatcher Kim. At the time I was told the schedule was open and I could go anytime I wanted, 11:00 was the earliest I could get concrete. The day of the pour I called Kim at 10:15 prior to releasing my first truck. I was informed the pump was washing out on job they book prior to mine and the pump would be rolling my way shortly. Kim said to expect the pump to be about 20 minutes late. At this point I'm expecting the pump to be on my job around 11:30. My concrete supplier is about an hour away. I released my first truck at 10:20.
The pump hits my job at 1:10, which is 2 hours and 10 minutes late. The driver does not even pull on the jobsite, sits half in the road, waits about 5 minutes before he gets out of his truck to say he is not pumping the concrete sitting on the job because the concrete is too old. Honestly I did not argue that issue with him but did make a comment that I expect his office should compensate me for the concrete lost and we can send that truck back and I can have a new truck in about an hour. He got attitude with me about why I even released the concrete when he was still pumping on the job prior to mine at 11:00 and that job is 2 hours away. Why would a professional organization even do that if they had any interest in providing customer service. Their was no way they could have had that pump on time to my job as scheduled and to make it worse Kim lied to me when I confirmed with her about releasing my concrete. I had no idea until the driver told me the other job was 2 hours away.
The driver spoke with his dispatch manager and said he was leaving and was done for the day. That driver was not interested in working that day and it showed. The best part now is when I call Pumpcrete dispatch I got someone in accounting to answer the phone but nobody in dispatch will now get on the phone with me. I'm told everyone is now in a meeting and can't take my call. I'm told they will call me back shortly. You guessed it, no one has called me back.
I'm out a full truck of concrete, a day lost on my project and I had a 4 man crew standing around that day doing nothing. No apology or accountability, instead I get the message loud and clear they do not care about customer service. I will not be using them ever again.
