M H Custom Cabinetry Inc

Early 2023, I was working on a bathroom remodel and my contractor recommended this cabinet maker. I needed a small 36" vanity for my master bathroom. At first Mike seemed eager to please, but ultimately it became the case that he was doing my contractor a "favor" by even allowing me to be a customer, since the company is so busy with big jobs. Mike quickly lost patience with me when he saw that I couldn't make all of my decisions after the first meeting. This wasn't clear to me in the beginning. I wish he would've told me from the start that he doesn't take small jobs. I was having trouble picking out a stain, and I was told that they can customize whatever color I want. There was no lead case manager, so when it came time to picking out a stain, I had to work with Mike's brother, Steve, who was the stain guy, and I had to fill him in on the details of my vanity since there was a lack of communication between Mike and Steve. Steve told me I can swing by anytime to check out the stain options as long as I call 1 hour ahead. Well, I called, Steve was out of the office. I called again, Steve was busy again. Finally, I was able to schedule something, and when I arrived to the appointment, Steve was unorganized and blamed it on the fact that the woman who actually physically works on the stains wasn't there that day. At this point, I started to wonder how much Steve actually knows about stains if he depends so much on the other woman being there. I asked if I could come meet with Steve again to get a better idea of what stain I want, and this time Steve was very organized and seemed like he made a real effort to help me. He seemed like he wanted to make me happy and apologized for last time. After I met with Steve that day, I also met with Mike, who was acting very dismissive and strange towards me. Because the process was taking me a long time, Mike started depicting me as a very picky person, which he didn't care for because I was a small job and he was basically doing me a favor. This meeting with Mike left me with a bad taste in my mouth. The next time I called Mike, he started complaining about how I wanted them to mix two stain colors together since "they are basically the same color anyway." I'm sorry, but I was under the impression that they were willing to create the stain that I wanted, and I didn't ask for that many samples (I didn't even receive any of my own custom samples at this point, I just looked at other previous customers' custom samples). Mike then said something along the lines of "you're wearing us out here," as if I was demanding too much. I told him perhaps it's better if I take my business elsewhere since they are so busy with big jobs, and he told me "I'm not sure anyone will be able to make you happy." I hate to say this, but throughout the whole process I felt that Mike doesn't respect women. He paid more attention to my husband than me when my husband was there, he made comments about how difficult it is to work with designers, he told me to not worry about how the vanity will look since it's not in the guest bathroom (as if I only want to impress other people rather than create a nice vanity for myself), and he seemed to care more about doing a favor for my (male) contractor than actually serving me (his female customer). The lesson here--if you have a small project and you want to be treated as though you matter, don't bring your business here. If you are doing a high-end kitchen remodel, I'm sure you'll be treated wonderfully and you'll get beautiful cabinets. Ultimately I was able to find a solo carpenter who built me the vanity I wanted, but I regret the experience I had at MH Custom Cabinetry.

We had our kitchen cabinets custom made by MH Custom Cabinetry and they also did all of the installation. Even though we've had some hickups along the way they always responded directly and took care of things. They do quality work and take pride in what they do. We can not say enough good things about Mike, Steve and the whole crew. We have already recommended them to friends and neighbors and would recommend them anytime. We will definitely contact them for other projects that might come up.

We could not be happier with our experience with MH Custom Cabinetry! Mike worked with us to create the perfect design and was very patient with all our questions and back-and-forth on what we wanted. Our built-in looks better than we imagined and they were very quick to address any issues along the way. Quality, cost, and communication were awesome would highly recommend for your cabinet needs!

Mike and the entire team at MH Custom Cabinetry were absolutely great to work with. We were remolding a 1930's vintage bath with existing vanity and medicine cabinets and Mike's replacement design was a fantastic improvement. The workmanship is first-class, and the installation was right on schedule. I'd use MH for any bath or kitchen remodel, these guys are the best!

Just amazing workmanship on our new kitchen. Everyone was easy to work with, and great customer service. We couldn’t be more pleased. Thanks, everyone.