From Andrea Mayberry.

TC Architects
I hired Susan Allen to help me with a veterinary hospital remodel a few years ago. For the first few months, she was very involved and we had a weekly phone chat about the project. Initially, she said that we would meet weekly and we did. Then she started either not showing up or not confirming with me if we were meeting. We met a few months later to go over the project and a few weeks after that, she sent me the final plans. We didn't have a meeting to go over them and she didn't tell me what I was supposed to do with them. So I started searching for a contractor to do the project. About a month into my contractor search, she became involved again and I was informed that I was doing it wrong - I was supposed to be going through a bidding process. I've never done this before - ever! She gave me no guidance, no advice, no next steps at all to help me complete my project. She did work with my contractor a bit to help us get going and answer some questions along the way. However, some things came up that we had never talked about. I had to make decisions on the fly since I was never asked about certain things as we went through the planning phase- things like finishes and things like that mostly. I wish I would have had more consultation since now that the project is done, I definitely don't care for some of the finishes and things that would make my workspace better. Things like acoustics - she never guided me on ways to improve acoustics. I am going to have to go back in and insulate the walls and floor later because of this. When I was getting ready to the the outside work - the parking lot - we ended up having some pretty serious drainage issues and she had to become involved again. All of this could have been avoided if she had just advised me or consulted with me in a deeper and more complete way from the get-go. I am a veterinarian and I have never even seen a set of blueprints much less tried to interpret what they are saying. I would never use TC Architects or Susan Allen again. I even expressed my frustrations earlier with her and felt blown off and disregarded.